Forklift Operator Warehouse/pharmacy Technician/receiving clerk/mercha
Resume:
DONALD ANDREWS
League City, TX 77573
*******@*****.***
SUMMARY
Certified Pharmacy Technician with 13 years of experience filling prescriptions, processing insurance claims and maintain outstanding customer relations in a high volume pharmacy. I am seeking to use my long track record of excellent customer service, as well as advanced pharmaceutical knowledge and training to become a valued asset to your pharmacy team.
PROFESSIONAL EXPERIENCE
Walmart Pharmacy 2006-2019
Pharmacy Technician
Supervised daily duties of 4 junior pharmacy technicians as well as training and onboarding new applicants.
Coached trainees in best service practices, improving customer experiences by 12%
Efficiently operated the drop off window, ensuring outstanding customer service to generate repeat and referral business. Increased club sales by 5% from previous year.
Provided assistance to the pharmacist filling prescriptions and pharmacy customers, managing up to 700 prescriptions daily.
Assisted with inventory management, including verification of quantiles, storage removal of outdated medications, and restocking pharmaceuticals in short supply to prevent being out of stock. Managed special orders, maintaining appropriate documentation.
Mastered the intricacies of medical insurance billing practices, reducing the insurance billing issues by 15%.
Identified repeating customers and their prescriptions in order to refill and label their medications in advance, speeding up transactions and increasing customer satisfaction and loyalty.
Floated to other Walmart locations to assist in helping train new technicians when needed.
National Institute of Technology 2006-2007
Pharmacy Technician Assistant Instructor
Prepared clear and concise presentations and relevant learning activities.
Created an enviroment conductive to student success and learning.
Ensured students achieved intended learning outcomes.
Assisted in teaching medical terminolgy, biology, introductuon to allied health and pharmacology for pharmacy techs.
Kroger Warehouse 1986-2005
Certified Forklift Operator
Coordinated with Shipping Clerk and Receiving Clerk to dock trailers, unload shipments, and ship products by loading trucks.
Fulfilled company orders by using Pick-n-Pull system and computer to locate needed products, bring them down from racks, and assemble them into a crate
.
Sorted offloaded materials, packaged them onto secure pallets, lifted them onto racks, and documented their warehouse locations.
Assisted in onboarding, training, and mentoring new warehouse forklift drivers on pallet jacks, cherry pickers, and counterbalanced forklift trucks.
Education
Lamar University 1985-1986
National Institute of Technology 2005-2006
Licenses & Certifications
PTCB Pharmacy Technician Certification (CPhT) May 2006
Additional Skills
Proficient in MS Word
Federal and State laws regulations on drugs and pharmacy practice
.
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