Delivery Manager Senior Program

EXPERTISE

Project /Program /DeliveryManagement

Global Delivery

Customer Relationship

Insurance Claims processing

Data Governance

Data Analysis

Budget & Finance

Resource Management

Market Controls

Strategic Planning

Cross Functional Collaboration

Client Relationship

Bikramaditya Mukherjee

503-***-**** ********@*****.*** www.linkedin.com/in/bikramaditya-mukherjee

TECHNOLOGY

General Insurance

Claims Processing

Agile / Scrum framework

MS Project / Visio

JIRA / TRELLO / Confluence

MS Office / Power BI

Understanding SQL

PROFILE - Global program management and operations leader with 18+ years of extensive experience in managing stakeholders, interdependencies, risks, quality assurance, change management and day-to-day operational/financial management. A firm believer of Customer First attitude and successful in building strong Client relationships resulting in business growth for the organization. Proven track record of leading large-scale program management initiatives. Highly capable in managing geographically distributed and culturally diverse workgroups with strong team management, leadership and mentor skills.

EXPERIENCE - SENIOR PROGRAM / DELIVERY MANAGER

Client – AIG (2019-2023)

The Data Modernization program initiative to enable the organization to receive, and process General Insurance Claims on a real time basis

Reduced 20% in claim processing time for each claim from its creation till booking

Claim Loss Data Analysis project – Analyze more than 35 thousands claims data to identify the loss occurred for each claim due to problem in business process or data.

This initiative controlled and saved more than $10M loss

Responsible for approx. 30% revenue growth in 3 years

Identify gaps in the collection or retention of data needed to support the claims analysis

Part of Data Governance Steering Group to justify and initiate projects to address gaps

Part of market controls like profitability, efficiency and strategic

Client - Emblem Health (2017-2019)

The Claims Transformation program encompassed the stand-up and implementation of the New Platform for Emblem Health, the migration of client Members to new platform, by LOB and the rationalization of application portfolio.

Migrated more than 15 thousand claims user across North America and India

Create and maintain the access to claim system based on Department and Portfolio,

Achieved full control over Claims system access for all users

Client - Direct Energy (2015-2017)

Project Amplify - the project to consolidate Direct Energy power systems

Implementation of power platform solution that supports an integrated retail/wholesale portfolio for which Client can generate incremental sales, improve forecasting accuracy, reduce margin leakage, and improve operational efficiency with a simpler, more agile platform to support evolving business needs.

50% reduction in the number of systems and interfaces.

Total Benefit of this program with $24M annual run-rate:

Improved efficiency and retirement of legacy systems: $11M

Enhanced portfolio management: $13M

Responsibilities As a Senior Program / Delivery Manager

Delivered multi-year, large program with cross functional global teams, on time execution, budget, and quality

Evaluate, create and maintain triple project constraint (Time/Cost/Scope - Budget)

Define and managed the project path starting from Initiation, Planning, Execution and Closer (Agile and Waterfall methodologies)

Create and maintain the detail Project plan (MPP) including Milestones and Dependencies

Create and maintain the project charter, communication channels with project stakeholders, risk analysis (RACI matrix)

Renegotiated the MSA for Legacy platform managed service program, ensured the SLA governance, profitability, people management are in alignment with organizational objectives.

Lead weekly/monthly status meetings with consultants, stakeholders, product owner and prioritizing workflow and identifying operational improvements which led to a significant increase in on-time deliverable

Develop standard procedures and training material to support data operational activities

Bikramaditya Mukherjee

503-***-**** ********@*****.*** www.linkedin.com/in/bikramaditya-mukherjee

Senior Program / Project / Delivery Manager

Senior Program / Project / Delivery Manager

SUPPLY CHAIN CONSULTING PRACTICE LEAD – RETAIL & CPG

Senior Program / Project / Delivery Manager

503-***-**** ********@*****.*** www.linkedin.com/in/bikramaditya-mukherjee

Bikramaditya Mukherjee

Bikramaditya Mukherjee

EXPERIENCE – SENIOR SERVICE DELIVERY / PROJECT MANAGER

Client – KOHLS (2012-2015)

The project involves development/maintenance/integration and support of over several systems in Kohls Merchandising and Enterprise Data Warehousing Areas.

16 Applications - Provided 24/7 level 1, level 2 and level 3 support

Delivered more than 100 Change Request (<40hrs of effort) in 2.5 yrs

Improved Productivity each year

Client - Walmart (2009-2012)

Wal-Mart company growth is being limited due to disparate logistics systems among International Markets. The maintenance high cost and complexity require Wal-Mart to move toward a global logistics solution. The goal of this project is to rollout the new application which is developed by Cognizant (Global Logistics System - GLS) instead of different Warehouse management systems running across DCs.

Rolled out this new system in 125 International Walmart distribution center (DC)

Maintenance cost reduced more than 40% across all 125 DC

Central controlled system – Improved security and data transparency

Client – PHH Mortgage (2007-2009)

PHH Mortgage is reaping the benefits of increased productivity and decreased exposure to risk. The Document module supports for generating the documents at different stages of loan processing cycle from mortgage system. This application helps to populate the information on the documents along with it helps for printing, faxing and sending the documents electronically to customer.

7 Applications - Provided 24/7 level 1, level 2 and level 3 support

Delivered more than 80 Change Request (<40hrs of effort) in 2 yrs

Controlled KPI

Responsibilities As a Senior Service Delivery / Project Manager

Collaborate with customer representatives to determine service needs and how our offerings can address their growth and potential

Maintain and developed client relationships, focusing especially on building long-term relationships around perennial offerings

Recommend solutions, and improve project efficiency

Tracking and improve service level KPI’s like Ticket resolution, Acknowledgement, Productivity

Manage budget

Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

Production support Trend Analysis and prepare Executive Report for client

Identify Risks associated with the project and plan for mitigation/contingency strategy.

Client Interaction and understand scope of work for development and maintenance project.

Coordinate builds for customers to different environments

Responsible for planning and procurement of Software Configuration Management and related software.

Cross Functional training plan

Service and Project level document creation and maintain it in SharePoint

EXPERIENCE – Worked as a SENIOR Developer / Developer from 2001-2006

EDUCATION

BACHELOR OF TECHNOLOGY

Civil Engineering

Program Management from George Washington University School of Business

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COMPANY

ATOS (2019-23)

[Senior Consultant]

Cognizant (2004-2019)

[Senior Manager]

ITC Infotech (2001-2004)

[Software Engineer]

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