Standardized Patient Basketball Coach

CHRISTOPHER FALLS

Fort Worth, TX ***** 214-***-**** *********@*****.***

DETAIL ORIENTED RELIABLE PROBLEM SOLVER

PROFESSIONAL SUMMARY

Over 15 years of mortgage and banking experience delivering exceptional productivity performance with keen attention to quality. High performing team player; experienced delivering in fast paced environments with outstanding time management skills . Core Attributes:

Application of analytical skills

Quality Assurance

Supporting diverse/inclusive cultures

Trusted collaborator

Root cause analysis

Written & Verbal Communication

PROFESSIONAL EXPERIENCE

JP MORGAN CHASE

2008 - Present

Senior Loan Specialist, Lewisville TX/Plano, TX 06/2017 - Present

Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Review loan agreements to ensure that they are complete and accurate according to policy. Submit applications to credit analysts for verification and recommendation.

Maintain an overall 99% Quality Control Score out of 100% level of the SLA on items worked from MBWS

QC underwriters information from legal description, Unpaid Principal Balance, Amortizations schedule and all forgiveness from an Agent Desktop system

Quality Control Analyst, Lewisville, TX 10/2013 – 06/2016

Review loan agreements to ensure that they are complete and accurate according to policy

Stay abreast of new types of loans and other financial services and products to better meet customers' needs. QC Loan modification documents to ensure legal compliance

Analyze and research historical transactions on loans

Devoted to keeping homeowners loans under Service Level time frame in multiple work queues

Broker Assistance, Lewisville, TX 08/2011 – 08/2013

Prepare written reports that estimate property values, outline methods by which the proposals were made and meet appraisal standards.

Compute final proposals of property values, taking into account such factors as depreciation, replacement costs, value comparisons of similar properties, and income potential

Calling and requesting appraisals from brokers nationwide to do a drive-by appraisal on properties. Making sure that the appraisal is completed and in our office within the time required by email, fax or mail

Confirm the appraisal is an accurate address, including the lot legal description and property before providing the appraisal to our audit department to make their assessment on the value

Acquisition Specialist/Investment Underwriters, Lewisville, TX 08/2008 – 07/2011

Complete a cross-reference of the loan numbers and borrower name from the prior servicer

Making a loan conversion from the prior servicer to our new in house database

Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first

Getting all funds disbursed to the appropriate departments Principle and Interest, Escrow, Foreclosure and Bankruptcy during the transaction

EDUCATION & SELECT PROFESSIONAL ACCOMPLISHMENTS

Cedar Valley Community College, Lancaster, TX

Continuing education: business Management: 1990

Hillcrest High School, Dallas, TX

Diploma: 1989

JPMORGAN CHASE – Continuing Education & Select Accomplishments

Certification Title Issuing Organization Completion Date: Pre - License Loan Originator Champion School of Real Estate 02/2020

Recognized for protecting the Firm from a $1MM+ lawsuit by successfully completing research through our system and an offsite archived vendor facility who was scheduled to destroy the loan file.

Multiple Award Recipient of JP Morgan Chase “5 Keys Award” for Great Customer Experience

Tier 1 communication and leadership recipient via the JPMC Toastmasters program

SKILLS/INTEREST

Skills: Microsoft Office (Advanced); Lender Live, Mortgage Servicing Package, Loan Sphere, Agent Desktop, Document Tracking System, Vendor Loan System and other JPMorgan Chase proprietary systems/applications

Interest/Hobbies: Girls Basketball Coach for 6 and 7 graders; partner with the National Boards of Chiropractors (NBCE) for over 10 years acting as a Standardized Patient twice a year supporting aspiring future Chiropractors

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