Night Stocker Customer Service

JH Joycelyn Haskins-Hunt

HAYWARD, State ***** 925-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Motivated Night Shift Supervisor dedicated to ensuring operations run smoothly and efficiently during the night shift. Strong leadership, team building, and multitasking skills. Adept at scheduling, cash handling and customer relations. SKILLS Personnel Management

Supervisory

Organization skills

Written and verbal

communications

Self-motivator

WORK HISTORY NIGHT SUPERVISOR 01/2007 to 12/2008

Longs Drug Store Concord, CA

Assisted, handled, and resolved all customer calls with complaints, questions and concerns.

Monitored staff performance and provided feedback and guidance. Trained staff members to perform inventory management, customer service and maintenance.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Handled incoming sales calls (customer requests).

Assigned and scheduled duties of night crew.

Arrangement of Aisle Displays.

Cash Register collection & cash disbursement.

Completion and transmission of all paperwork/reports on time Management of Security Issues.

NIGHT STOCKER 03/2006 to 05/2007

Michael's Arts And Craft Store Pleasant Hill, CA Removed all boxes and related trash from sales floor and processed through compactors.

Stayed current on available products, store promotions, and customer service policies to better serve shoppers.

Scanned shelves and product cases to locate expired, outdated, and spoiled items.

Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.

Broke down deliveries, sorted and organized merchandise by aisle and/or category.

Loaded items onto stocking carts and stocked merchandise on sales floor. Identified potential overstock items and communicated information to night shift manager.

SERVICE EXECUTIVE 01/1991 to 06/2006

SBC Communications, Inc. Sacramento, CA

Acted as liaison to resolve escalated customer complaints. Facilitated problem resolution with business customers, maintenance centers, technicians, marketing teams, vendors, and repair centers. Directed the identification and resolution of recurring Service issues. Compiled and reported monthly service issues to corporate executives. Managed and served as advocate for 32 business customer accounts with revenue exceeding $1M visiting each site monthly.

Enhanced business relations with key customer contacts by establishing and maintaining service meetings with clients and account teams. Documented process breakdowns and critiqued meetings to identify improvement opportunities.

Provided leadership direction to resolve chronic or recurring service issues.

Compilation of quality results and service issues for monthly presentations. SALES MANAGER 01/1996 to 11/2001

SBC Communications, Inc. Sacramento, CA

Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Managed and led sales teams in San Francisco, Sacramento, Los Angeles, and Anaheim.

Ensured sales and servicing of business customer accounts. Supervised diverse sales force of 500 managers, account executives, sales representatives, staff associates, and staff managers. Compiled and reported monthly sales results, target revenues, actual revenues, and budgets.

Managed special request projects for new business customer migrations. Contracted and supervised 200 employees during six-month project to migrate services for Los Angeles from previous carrier. Coordinated recruiting efforts including interviewing, employment and screening of 10 entry level managers to sales team. Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Handled escalated complaints both verbal and written. Monitored sales team performance.

Evaluated employee records and productivity and submitted evaluation reports.

Monitored absenteeism, tardiness, performance deficiencies and other job related deficiencies for all sales team management and non-salaried employees. Directed sales support staff in administrative tasks to help sales reps close deals.

Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

OFFICE MANAGER 03/1990 to 04/1993

Pacific Bell Oakland, CA

Developed and executed Base Management Plans and Personnel Tracking System.

Conducted thorough, accurate, efficient and timely audit and safety reviews.

Motivated and supervised 200+ entry level managers and staff associates which included scheduling, payroll, billing, filing, auditing, office procedures, coaching, promotional materials, direct-mail pieces and quarterly performance reviews.

Effectively developed telephone communication skills and consistently met quotas.

Developed ability to work in a fast-paced atmosphere. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Evaluated employee records and productivity and submitted evaluation reports.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Controlled resources and assets for department activities to comply with industry standards and government regulations.

SALES CUSTOMER INSTRUCTOR 01/1990 to 02/1993

Pacific Bell Various

Provided exceptional product and service experiences to business customers.

Provided product and service recommendations to guide customers on products to meet varying needs.

Assisted and trained business customers on telecommunications equipment.

Recommended complementary purchases to customers, increasing revenue.

Utilized internal software and tools to meet customer needs and resolved issues promptly.

SALES SUPPORT MANAGER 01/1986 to 07/1992

Pacific Bell San Ramon, CA

Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Collaborated with upper management to implement continuous improvements and exceed team goals.

Compiled and analyzed data to determine approaches to improve sales and performance.

Designed, produced work orders and implemented to technicians work orders for telecommunications business customers.

EDUCATION Bachelor of Arts Businesss Administration 06/1985 New College of CA, San Francisco, CA

Associate of Arts Business Administration 06/1979 Solano Community College, Fairfield, CA

High School Diploma 06/1976

Vacaville High School, Vacaville, CA

Awarded Typing Certificate (5 minute timing) - 72 words per minute from Elk Grove Adult & Community Education.

"Moon and the Star" from Pacific Bell, in recognition for successful conversion of telephone service for Los Angeles County.

"Enhanced Sales Time Reporting System - Business Process Improvement" from Pacific Bell, for re-engineering time reporting process for 1,300 sales employees.

"Member American Society for Quality Control" from American Society for Quality Control, in recognition for the advancement of theory and practice of quality control, and for professional standing among membership. CRAFTS, SEWING,

PAINTING,

COOKING, READING,

BIBLE STUDY

I enjoy crafts (needle pointing, crocheting, knitting, and plastic canvas and sewing). Painting allows me to relax after a long rigorous day. I enjoy cooking various ethic dishes, reading Fiction, non-fiction and romance novels. The Lord is foremost in my life and I diligently study my bible and volunteer as a prayer partner and Sales Manager at online church.

ADDITIONAL

INFORMATION

OTHER EXPERIENCE AND SPECIAL SKILLS

Customer Service, Advisor, Sales Support Manager, Human Resource Compliance Specialist, Repair Service Supervisor, and Reconciliation/Reports Manager.

Supervisory, Solid leadership and management skills, organizations skills, detailed-oriented, presentations, project management, written and verbal communications, analytical and self-motivator.

Talented, results-producing professional with a proven record of accomplishment in planning and leading in support of mult-billion dollar business customers

(Raiders, Disney, Banks, etc.) telecommunication needs. Leadership and focus in support of SBC Inc, & Pacific Bell business goals and objectives.

Contact this candidate