Business & Customer Service
Resume:
MJ
MARK JOHNSTON
PROFILE
Experienced and skilled administrator with excellent time-management and coordination skills, looking for an analytical or customer service position to ensure effective and professional customer service of the highest quality. Offering superior clerical skills, and proficiency using Windows and Microsoft Office Suite programs.
CONTACT
PHONE:
EMAIL:
******@****.***
HIGHLIGHTS OF QUALIFICATIONS
* Very meticulous in all work to eliminate errors.
* Exceptional record keeping and filing including both electronic and paper files.
* Effective communication skills over the phone and in person.
* Ability to interface efficiently with external and internal customers.
* Capable of multitasking and working in high-pressure situations.
* Strong work ethic to succeed in a dynamic work environment.
EDUCATION
Pacific Lutheran University, Tacoma, WA 1993
Bachelor’s Degree in Political Science
WORK EXPERIENCE
Seattle Mariners
21 years
Scoreboard Operator
Prepare & display game statistics in real time.
Operate in-game scoring software.
Thorough understanding & work history of professional sports.
Weyerhaeuser 12 years
SAP Analyst
Strong business process knowledge in SAP Financial Modules.
Thorough understanding of (GL, AA, AP, AR) Financial Areas.
Working knowledge of Finance integration with Order to Cash and Procure to Pay processes.
Developed business relationships and integrated activities with Finance counterparts, other IT groups, and external partners to ensure successful implementation and support of project efforts.
Designed and executed test plans to ensure business objectives were met.
Electronic Data Processor Project Oversight
Assisted with electronic data uploads for invoice bill payment processes.
Researched, analyzed, and resolved intermediate file problems related to loading of detailed electronic data that was transmitted and received.
Worked with various departments to assist, manipulate, analyze, and interpret large data sets and determined the correct coding needed for account set-up.
Created spreadsheets for electronic file loading, ensuring formats were consistent with the department standard.
Sales Planner
Assisted the mills in planning their production, by being a liaison between the mills shipping and sales office.
Interacted frequently with dealer personnel, including buyers and sales managers.
Coordinated with Customer Service Reps, Inventory Specialists, and Sales Operations to ensure accurate order processing, consistent product availability, and completed, on-time deliveries.
Gathered and shared market intelligence and provided input regarding product mix, pricing, inventory levels, and demand outlook.
Developed promotions, specials, and negotiated with customers to capture sales.
Acted as a point of contact with vendors for non-purchasing activities (e.g. product champion).
Contact this candidate