Call Center Customer Service

EXPERIENCE

PAPER PLANE YOGA STUDIO AND ARTWORKS GALLERY (02/17- Currently

employed)

Owner & operator

Responsible for managing, operating, profits, business direction of a yoga studio & art gallery. Duties included but are not limited to teaching, directing and producing workshops, managing day to day business, sales, customer service, new client programs, coordinating art shows, booking artist, quality control, media and production, Human Resources administration and hiring work staff for a health & wellness clinics.

Responsible for selecting artwork for the gallery and making final decisions on what are would be selected for show. client relations, publishing media packets, and creating ads for events held at the studio.

THE ATLANTA MULTISPORTS MAGAZINE (05/2013 -

CURRENTLY EMPLOYED)

Editor-in-Chief / Director of Human Capital & People Development Responsible for managing, directing, Human Resources administration and hiring work staff for a health & wellness magazine.

Responsible for editing all writings prior to final publishing, or of little interest to readers and editing content,contributing editorial pieces, and developing editorial, creative, production and technical staff, ensuring the final draft is complete and there are no omissions, handling reader complaints and taking responsibility for issues after publication for books or online publications, cross-checking citations and examining references, responsible for all H-R functions, hiring staff, payroll, Associate Relations, training and development, benefits admin, compensation, co- employment agreements and policy & procedure development and implementation Anthony C. Malone

7237 Williamsburg Drive, Riverdale, GA 30274 email: ************@*****.*** 678-***-**** MSC INDUSTRIAL DISTRIBUTION CENTER (11/2000 – 04/2013) Human Resources Manager

Responsible for a 1 million square foot Distribution Center, consulting with my operations business partners to align human resources strategy and programs with the organization's strategy while supporting MSC’s mission, vision and values. Managed employee relations practices necessary to maintaining a positive employee-employer relationship and promoting a high level of employee commitment while maintaining an environment free of third party representation. Responsible for Investigating and resolving external and internal charges / complaints of harassment and/or discrimination; applies an understanding of key legal precedents, policies and practices to protect the interest of MSC; collaborates with the legal and corporate HR department, considering risk for the organization and involving others as appropriate. Oversees the region's recruitment and selection practices to ensure the greatest number of highly qualified candidates are referred for each open position; ensures interview and selection techniques are in compliance with organization policies and procedures, as well as applicable laws and regulations. Reviews, audits and approves salary transactions according to applicable procedures. Responsible for payroll and benefit administration, Counsels and advises management regarding salary planning/compensation and regards to internal equity, promotions, reclassifications, transfers. Responsible for risk management and loss prevention. Achievements

Deployed strategic HR initiatives, define goals, helped develop performance metrics and implement effective people processes and practices to drive business results in the distribution center . Champion the vision and provided local leadership to the organization in addressing the most critical human resource issues in the distribution center. Instill confidence in the site HR resources and the operating site Administration resources and work to gain organizational credibility throughout the operational facility. Deploy an HR model that serves as a true business partner to operations management leading the distribution center. Function as the expert on people and organizational issues and serve as a trusted advisor and business partner to the local Leadership Team, Vice-Presidents, General Managers, and Functional management teams.Brought sophistication and vision to the human resources function; ensure that best HR practices are followed. Utilize outsourced expertise, if appropriate, and keep the in-house operation lean, targeted, proactive and service-focused. Acted as a key team member driving the development and deployment of the organization’s compensation, benefit, performance management, recruiting, staffing, talent upgrading and succession planning activities.Optimize recruiting practices across all levels; work with the local management to enhance the talent efforts throughout the distribution, manufacturing and call center site. Work with the local Leadership Team to deploy an effective rewards strategy for the distribution center, ensure that a strong employee relations program is in place – one that manages employee expectations (particularly with regard to career and compensation), allows employees to quickly and easily address concerns, and ensures compliance at all levels. Additional Relevant Experience

Sunrise Assisted Living

Regional Director of Human Resources (1998-2000)

Comcast Communications

Director of Human Resources (1998-1998)

Atlanta Housing Authority

Manager of Employment & Labor Relations (1997-1998) Burlington Air Express (BAX Global)

Divisional Human Resources Manager (1993-1997)

EDUCATION

NEW JERSEY INSTITUTE OF TECHNOLOGY

1988 -1991

Received a Master of Science Degree from the School of Management New Jersey Institute of Technology 1984 - 1987

Received Bachelors of Science Degree from the School of Management

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