Mystery Shopper Transportation Specialist

MOHAMED ABDELSADDIG

**** ******* *****; Rockville, Maryland 20851 USA; 240-***-****

**********************@*****.***

*******.***********@****.**

General Manager with over 22 years of experience

skills and qualifications

•Food Service Management Customer Service and Support

•Catering Management Hard Working, Conscientious, Dependable

•POS Cash Register and Cash Handling MS Excel

•Numerous training and professional development

•BA Business Administration

•Bilingual in English and Arabic

•Rebuild and contract management.

Work Experience

HARRIS TEETER

FRESH FOODS MANAGER 2019-PRESENT

·In charge of bakery

·In charge of running the in store Starbucks

·In charge of salad bar

·In charge of deli

·In charge of hot and cold food bar

·Cross merchandising

·Overlooking sushi department

·Inventory

·Ordering

·Catering

IKEA SAUDIA ARABIA JEDDAH STORE#110

COMMERCIAL RESTURANT MANAGER 2016-2019

·SFM grouping and tidiness

·Sales steering and using the weekly sales tool in an effective way

·NLP products and the sales jump of this products

·Managed food services business with annual revenue of SR 33 million, Five sites,100 employees, Two Group leaders and Four Leaders

·Store Commercial team Member

·Improved Store Commerciality

·Rebuild the Restaurant and the Swedish Food Market

·Expand the business units to generate sales

·Train local citizens

·Control Near Expiry Product

·Introduce Ikea Range to local customers (Active Sampling –Talking about all Product)

·Duty Manager

·Range Photo Shooting and Menus Set up.

·Roll Call And Huddles

·Kick of Presentations.

·Work Brief and planning.

·Price tag Trained

·Build new Ikea Café and train coworkers.

·Rearrange SFM grouping and customer follow result in sales increase and better shopping experience,

·IF&B Deputy manager

·Food Taste to implement local and global Range.

·Cross merchandise.

·Develop business & drive results

·Improve Sales Steering implementation

·Increase efficiency in financial analysis results.

·In charge of 96 Employees (Quarterly evaluation -IDPs )

·Permutations and specials (For Café-Bistro-SFM-Restaurant )

·Active sampling and passive sampling life food show.

CVS Caremark Pharmacy

General Manager 2014-2016

•Managed the pharmacy and the front of the store

•Purchasing financial scheduling, hiring, P&L control, ordering

•Inventory, cycle count

•Training, coaching, and supporting

•In charge of the pharmacy

•Upgraded four stores

•Increased sales and profits

•Developed employees

•Changed quality of customer service which brought many new customers in

•Introduced new methods for merchandising and promotions

PBE III, Inc. Subway/Dunkin Donuts, Navy Yard Washington, D.C 2009-2013

General Manager

•Managed a combined business with $4,200 daily revenue, two stores,17 employees, an assistant manager and two shift leaders

•Increased sales and profits

•Changed ordering system which made it for efficient

•Contracted new vendors which increased quality of products and brought the cost down

•Trained many new employees

•Upgraded catering process

•Commercialized the catering process by putting ads around the store and on the receipts

IKEA Restaurant and Swedish Food Market, College Park, MD 2004-2009

General Manager

·Managed food services business with annual revenue of $5 million, three sites, 70 employees, two assistant managers and two shift managers

•Arranged local beverage delivery

•Added more vending machines

•Upgraded employee cafeteria

•Added products to checkout area which increased the sales of the products

•Started contacting embassies to increase Swedish food market sales

•Started active sampling which increased the sales of the food products in the bistros and Swedish food market

•Trained all new employees

•Hired as assistant manager and promoted to general food service manager in one month at Ikea

•Rotated to store management, duty manager, twice a month for one shift at Ikea

•Participated in annual off-site business plan development and monthly board meetings

•Established relationships with vendors and contractors and entered into contracts

•Recognized for initiating new ideas at Ikea: merchandizing by the cash registers, adding vending machines for employees and customers, and attending school Career Days

•Received recognition as Manager of the Month at Ikea

•Appointed to the Steering Committee and Crisis Management Team at Ikea

•Hired teens with disabilities for paid internships and received ARC best employer award of Montgomery County USA

Starbucks, Adams Morgan / National Zoo, Washington, D.C 2003-2004

Store Manager

•Managed 17 employees, including assistant and three shift managers

•Upgraded two stores

•Increased sales and profits

•Started business to business catering

•Received BRAVO ambassador award for recommending new management hire at Starbucks

•6 mystery shopper 100% rating, 1st time for the Starbucks district

McDonald’s at Smithsonian Institution, Washington, DC 2001 – 2003

Restaurant Manager

•Managed 26 employees, including three shift managers, at the world’s largest McDonald’s store, averaging $50,000 day in high season; outdoor Lavazza Café, a subsidiary of U.S. McDonald’s; and 10 outside carts; Expanded business in first year from 4 carts to ten and increased menu options

Pizza Hut, Bethesda, MD 1999 – 2001

Restaurant General Manager

•Managed 21 employees, three shift managers, three cooks, twelve drivers and three customer service representatives

•Reconciled incoming merchandise against invoice, checked for damage, expiration dates, and temperature

•Prepared all tills for the day, managed cash control, prepared deposit from previous day, checked for overage or shortage, took money to bank and ensured adequate reserves for the week; prepared daily sales report in MS Excel for corporate office

•Discussed overage and shortages with shift manager and took action required for theft management using reconciliation sheet

•Analyzed and compared void sheets and other transactions to identify potential problems and to maintain fiscal control

•Spent up to 80% or more of the day on the floor with customers to continuously monitor performance and satisfaction

•Prepared merchandising displays to comply with corporate mandates following set up sheets

•Anticipated demand fluctuations for holidays and other special events and planned accordingly

•Worked closely with business clients and provided consultative support for catering operation for conferences and office events

•Conducted weekly, monthly, and yearly inventory and input information into MS Excel calculating food, labor, operation, and profit costs

•Ordered food, beverage, and operation supplies from various vendors on line and followed by phone for unusual circumstance, e.g., recall, out of stock

•Communicated with staff on a daily basis regarding daily sales, product promotions, new items, new policies and procedures, and any customer issues

•Hired, trained and coached staff created a development plan for each manager

•Ensured quality standard were in place and had 100% pass rate on all inspections

World Bank, Burns International Security, Washington, DC. 1996 – 1999

Fire Sergeant

•Inspected kitchens, kitchen hoods, ovens, sprinklers, fire extinguishers, fire alarms and smoke detectors within 8 buildings

•Provided crime prevention and security

Adel’s Security, JFK International Airport, NY 1993 – 1996

Senior Security Supervisor & Armed Guard

•Supervised over two hundred security guards at JFK International Airport For Delta, Saudi, Northwest, and KLM Airlines

•Inspected aircraft during security threats and oversaw food deliveries

•Managed inventory and quality control for food service business, handled 250 cafeterias

•Check in Bag Room VIP Escort Bag check Immigration Ramp

•Escort.

Education and Additional Training / Skills

•McDonald’s Professional Development Classes

•Pizza Hut Professional Development Classes

•IKEA Professional Development Classes

•University ALNEELAIN, Khartoum; Bachelor Degree Business Administration 1989-1993

•Subway University Certified Manager

•Security VIP Protection.

•Transportation Specialist

•Serve Safe Certified

•Certified CVS manager

•Pharmaceutical training

•Certified for pharmacy pick up and production

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