Abuse Counselor Customer Service
Resume:
**********@*******.***
Wandulyn D. Collins, BSW.
Experience:
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Financial Consultant
Managed caseloads of 125 participants in the Personal Preference Program
Educated participants about the program
Assisted in calculating budgets to maximize efficient use of funds
Provide customer service when participants had trouble navigating the computer system
Acted as liaison between participants and State of New Jersey
Uploaded necessary information and funds to participant's accounts.
Conducted quarterly meetings with participants to review spending, provide guidance when necessary.
2008-2017 Ancora Psychiatric Hospital Social Worker 2
Responsible for caseloads ranging from 15 to 36 patients
Work as a member of a treatment team
Participate in the composition of treatment plans
Oversee discharge/aftercare planning
Testify in court about status of discharge of CEPP patients
Maintain contact with patient's families
Compose monthly reports
Assist in resolving patients legal issues
Facilitate 3 groups per week
2006-2008 Center for Family Services Glassboro, NJ
Outpatient Group Facilitator
Facilitate level one drug treatment groups
Conduct individual treatment sessions
Compose monthly reports to referral sources
Make referrals to appropriate treatment agencies
Supervise college interns
2004-2006 Urban Treatment Associates Camden, NJ
Substance Abuse Counselor
Manage a caseload of 50 clients
Educate clients on methadone treatment and its role in recovery
Facilitate 3 groups per week
Conduct individual sessions with client
Train new counselors on agency policy/procedure
2003 Maryville, Inc Salem, NJ
Substance Abuse Counselor/ Drug Court Liaison
Facilitate Intensive Outpatient Groups
Maintain detailed individual notes on each client
Make weekly reports of client progress to Drug Court
Assess clients for appropriate level of care
2000-2003 Christiana Counseling Christiana, De
Group Facilitator-Part Time
Facilitate group for children of divorcing families
Co-facilitated Anger Management groups
1999-2003 Brandywine Wilmington, De
Counselor/Case Manager-Assertive Treatment Team
Work with an interdisciplinary team to provide client services
Devise individual treatment plans for each client
Educate Clients about the disease concept of addiction
Facilitate Relapse Prevention, Dual Diagnosis and Life skills groups
Train/supervise all new treatment team members
1997-1999 North East Treatment Centers Wilmington, DE
Function as a member of a 8 member interdisciplinary team
Maintain a caseload of 22 clients
Facilitate groups on Disease Concept and Relapse Prevention
Devise treatment plans for each client
Education:
Delaware State University Dover, De
Bachelor’s Degree in Social Work
Delaware State University Dover, De
Completed first year of Graduate School of Social Work
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