Customer Service Professional
Resume:
Lisa Peterson
***********@*****.***
Hire ME before your competition DOES!
Professional Summary
Goal-oriented worker with outstanding knowledge of proofreading, and problem-solving, organization and resolution of product issues. Proven history of increasing productivity and customer satisfaction with advanced phone skills and excellent proofreading skills. Committed to best-in-class customer service and supporting professionalism.
Experienced Problem Solver with over three years of experience in problem solving. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic individual eager to contribute to team success through challenging work, attention to detail and excellent organizational skills. Clear understanding of Problem Solving and training in solving problems. Motivated to learn, grow, and excel in proofreading and copy-editing.
Hardworking and passionate job seeker with strong organizational skills eager to secure proofreading/copy-editing role. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable proofreading in AP style offering excellent communication and wise judgment.
Dedicated professional with history of meeting company goals using consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
ISO full-time position that offers professional challenges using interpersonal skills, excellent time management with proofreading and copy-editing experience.
Knowledgeable and dedicated customer service professional with extensive experience in Problem solving industry. Solid team player with outgoing, positive demeanor and proven skills in showing rapport with clients. Motivated to support customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Motivated Problem Solver of three+ years who thrives in fast and stressful environments. Works independently, with minimal supervision and pitches in to complete tasks. Demonstrated consistency with strong work ethic and adherence to company policy and procedures.
Skills
Proofreading (AP style)
SEO
Efficient and Detail-Oriented
Customer Data Confidentiality
Microsoft
Strategic Problem-Solving
Microsoft Office Team Time management
Safety Protocols
Problem Identification
Reading Comprehension
Excellent writing skills
Microsoft Internet Explorer
Strong Analytical and Problem-Solving Skills
Highly motivated
Active Listening
Complex Problem Resolution
Operational Efficiency
Cultural Sensitivity
Google Drive
YouTube
Work history:
2022-current
Voltage Logistics LLC
Delivering Amazon warehouse packages
September 2018-2022
Amazon Salt Lake City, UT
Problem Solver
Researched and extracted data to complete tasks. Improved business process support and optimization through continuously improved toolset.
Employed excellent discovery skills to match customer needs with solutions.
Examined options and understood trade-offs to develop fallback plan.
Employed various tools and equipment to find solutions to difficult or complex issues.
Leveraged technology to troubleshoot and track issues efficiently. Searched for opportunities to improve or incorporate ways to serve, create and use.
Defined problem to name, prioritize and select alternatives. Defined problems to make decisions and moved forward to support quick resolution.
Used logic and imagination to analyze situations and develop intelligent solutions.
Supported and developed processes and systems to ease quick responses to customers.
Instituted sequence of actions to drive gratification and progress.
Utilized problem-solving skills to reduce or cut company expenses.
Networked to gather outside ability to solve issues. Looked outside known experience to find solutions and produce results.
Education
Proofreading (AP style)
SEO
April 2014
Ironworkers Local 27 Salt Lake City, UT
Journeyman Ironworker Ironwork
June 1988
Kearns High School Kearns, UT
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