Counter Attendant Customer Service

Archimedes Dalde

Barista

A cordial and friendly co ee connoisseur dedicated to cra ing each customer's perfect brew. A skilled listener keen to respond to customer feedback. Competent in the use and maintenance of pertinent kitchen equipment, including scales, grinders, tampers, frothers, espresso machines, drip, and cold brew accessories, and equipment sanitation technology. Email: ***********@*****.***

Address: Diera al rigga Dubai, United Arab Emirates Phone: 052*******

Date of birth: Aug 15, 1984

Nationality: FIlipino

Dubai, United Arab Emirates

Aug 2019 - Aug 2021 Barista

Rubicons Cafe

Dubai, United Arab Emirates

Sep 2021 - Present Barista

Angelina Paris French Restaurant

Dubai, United Arab Emirates

May 2017 - Jun 2019 Shi Supervisor

IL Cafe de roma Lavazza

Dubai, United Arab Emirates

Nov 2014 - Apr 2017 Waiter / Barista

IL cafe de roma Lavazza

Dubai, United Aab Emirates

Sep 2012 - Sep 2014 service crew

Al tAzaj Barbecue Chicken

Cebu City, Philippines

Oct 2008 - Aug 2012 Service Crew

Mcdonalds Philippines

Naga Cebu City, Philippines

Aug 2007 - Aug 2008 Data Encoder

Islander Footwear Manufacturing Incorporated

Experience

• Preparing Co ee Specialty like V60, Chemex and Aero Press

• Making new ideas and drinks menu in the shop

• Making ordering to the supplier in daily operation

• Received commendation for creating endearing latte art.

• Operated espresso machines, milk frothers, and other equipment.

• Received commendation for creating endearing latte art. Took drink orders from customers, operated the cash register and computer system, and prepared speci c orders.

•

Trained new waiters, hosts, bussers, and cooks, especially regarding expectations for customer service and safe food handling

•

• Handled customer complaints

Regularly inspected the kitchen and bar to maintain required food safety standards

•

Handled internal communication between restaurant management and employees, including informing employees of their scheduled shi s

•

• Took weekly inventories and ordered supplies as needed

• Consistently met my short and long-term targets.

• Handled customer complaints with empathy and composure. Continually provided exceptional service to customers by being friendly,knowledgeable, and accommodating

•

Regularly cleaned and sanitized the bar area and refrigeration and storage areas

•

Prepared hot and cold beverage to the highest standard while providing guest with legendary costumer service

•

• Served beverages, bread and butter and replenished items as necessary Inspected, pulled stacked cleaned items, and sent dirty items back for re- scrubbing and re-washing

•

• Always maintained clean dining room lobby and service areas Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.

•

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

•

Positively engaged with customers, o ering menu information, providing suggestions and showing genuine appreciation for their business.

•

• Produced monthly reports using advanced Excel spreadsheet functions.

• Entered numerical data into databases in a timely and accurate manner. Assisted with reception duties, le organization, and research and development.

•

ebu City, Philippines

Jun 2007 - 2010 College Level

Cebu Institute of Technology University

Pardo,Cebu City Philippines

Jun 1997 - Mar 2003 High School Education

Pardo National High School

Pardo, Cebu City Philippines

Jun 1991 - Mar 1997 Elementary Education

Pardo National Elementary School

Education

English

Intermediate

Languages Skills

Cashier duties Communication

and interpersonal

skills

Creative

multitasker

Teamwork

Handling con ict

Training Center/Seminar Provider: Social House Dubai Mall Duration : 6 Hours

Address: Dubai Mall

Title: Basic Food Hygiene Training

Training Center/Seminar Provider: Dynatech Training Duration : 4 Hours

Address: City Bay Business Center Abu Hail Metro Station Title: First Aid Training

Certi cations & Courses

Contact this candidate