Appointment Setter Service Representative
Resume:
Gabryella Romanoskey
Customer Service Representative
Saint Petersburg, FL 33716
*******************@***********.***
Amicable call center professional thriving in fast-paced customer service settings. Offering exceptional strengths and
knowledge Personable, friendly and solution-oriented Customer Service with over 3 years of experience in resolving
customer concerns and inquiries Versed in accurately documenting call details and preparing reports. Technologically-savvy Attentive to customer ready to break down technical problems to develop effective solutions.
Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to
customer loyal ty and Communicative customer service professional motivated to maintain customer satisfaction and
contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory
relationships with customers. Offers skill with CM systems paired with outstanding active listening and multitasking
abilities. Committed to providing helpful answers and relevant information to retain clients. Work Experience
Scheduling Coordinator
Sunbelt Home Solutions - Saint Petersburg, FL
September 2022 to Present
• Confirmation: confirming Appointments for our windows and exterior painting painting.
• Data Entry : searching for the property details while inputting appointments set.
• Rep services : Handing our representatives and team leads with any questions or complaints they may have for their appointments and customers.
Appointment Setter
Sunbelt Home Solutions - Saint Petersburg, FL
September 2022 to September 2022
Appointment setter : Cold calling through dialers setting appoints for exterior painting as well as windows and doors
Learning how to call off a dialer
Using hot keys
Customer Service Representative
American power and gas - Seminole, FL
December 2020 to September 2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Fielded customer complaints and queries, fast-tracking for problem resolution.
• Consulted with customers to resolve service and billing issues. Answered incoming calls and emails, providing frontline customer support or assistance with product and service
transactions.
Made outbound calls to obtain account information. Organized client contracts, records and reports to strengthen traceability. Hostess
Tijuana Flats Tex-Mex - Saint Petersburg, FL
July 2018 to March 2020
Team Leader :
Managing a staff for different positions as well as handling schedules for that day. at the end of the night cleaning up the store, counting the drawers, locking up the patio equipment and resetting for the morning.
Taking orders : pen to paper as well as cashier
Togo : bagging orders for 3rd parties as well as customers. Cashier: handing money
Handing alcoholic beverages
Education
High school diploma
Skills
• Organizational skills (4 years)
• Typing (10+ years)
• CRM Software (2 years)
• Account management (3 years)
• Leadership (4 years)
• Complaint resolution (3 years)
• Creative problem solving (3 years)
• Customer Data Confidentiality (3 years)
• Order and Refund Processing (3 years)
• Customer Retention Strategies (3 years)
• Multitasking and Prioritization (3 years)
• Microsoft Office Expertise (3 years)
• Inbound and Outbound Calling (3 years)
• Ouality Assurance Controls (3 years)
• Quality systems (3 years)
• Office Equipment Proficiency (3 years)
• Call Center Operations (3 years)
• Call Documentation (3 years)
• Upbeat and Positive Personality (4 years)
• Data entry (4 years)
• Schedule management (Less than 1 year)
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