Time Cashier Customer Service

GLENDA D. HOWELL

Cell 317-***-****

******.******@*****.***

Detail-oriented, experienced Compliance Analyst with strong

multi-tasking and organizational skills seeks challenging position in the insurance field

• Extensive experience in insurance, claims, customer service and compliance

• Recognized for what it takes to get the job done

• Works well individually and excels as part of a team while contributing effectively to team goals

• Super-capable and efficient requiring minimal supervision

• Excellent interpersonal skills

EMPLOYMENT HISTORY

Sales Associate

Target Daytona Beach Florida 11/22 -present

• Currently working as a part time cashier seasonal employee

SENIOR CONTRACT SPECIALIST

HCSC Blue Cross and Blue Shield, Richardson, TX 7/19 – 12/21

• Currently responsible for the Non-ACA Small and Large Group Dental market segment for the states of Illinois, New Mexico, Oklahoma and Texas;

• Drafting and filing with the Departments of Insurance to obtain approval;

• Additional project work with responsibilities as assigned.

• Drafted policy language for existing products;

• Recently filed and received approval for Small Group PPO Qualified Health Plans (QHP) market segment;

• Drafting, analyzing and filing for Large Group PPO & HMO market segments;

• Providing guidance and direction for forms based on design specifications and regulatory requirements while working with stakeholders in cross function business areas;

• Additional project work with responsibilities as assigned.

• Claims processing experience.

MANAGER POLICY FORMS

AXA Equitable Life Insurance Company, Charlotte, NC 5/18-5/19

• Contributed to the creation of AXA’s newly-launched Employee Benefits products including

group life insurance, dental and vision;

• Drafting policy language for new and existing products;

• Researching competitor product offerings;

• Evaluating existing policy language;

• Preparing product filing of policies, certificates, amendments and other related forms;

• Drafting responses to state regulator’s comments to secure filing approval when necessary.

PRODUCT COMPLIANCE ANALYST

Humana, Louisville, KY 07/09-03/17

• Worked with major medical, health, dental, vision products on/off the exchange and supplemental and specified disease products;

• Active participant in policy drafting/filing of new individual critical illness product;

• Assisted in ensuring that company was compliant with state/federal laws and regulations;

• Provided advice and contributed in making the company compliant with local, federal and state laws and company policies and procedures;

• Approved, created and implemented marketing collateral;

• Efficiently worked with operations managers, legal staff, sales/marketing to ensure compliance of advertising and communications material including product specifications and legal requirements;

• Completed research and special projects consistently when necessary.

SENIOR CONTRACT AND COMPLIANCE ANALYST

American United Life Insurance Company, Indianapolis, IN 07/01-03/09

• Provided maintenance for Group Life, Voluntary Term Life, LTD/STD products;

• Provided customer service to other areas of the company when necessary;

• Effectively managed strategic accounts;

• Acted as key liaison/contact for completing and maintaining changes for current contracts;

• Responsible for writing contract language for new business and renewals;

• Consistently kept products in compliance and filed with the departments of insurance (DOI) when necessary.

POLICY COMPLIANCE PRODUCT ANALYST II

Conseco Companies, Carmel, IN 12/98-07/01

• Consistently worked with actuarial, marketing, claims, product development and customer service to meet DOI compliance laws/regulations;

• Actively worked with the DOI’s regarding licensing for company name changes, mergers and informational filings;

• Enabled product strategy during period of acquisition;

• Responsible for obtaining DOI approval for 11 companies;

• Collaborated with product development regarding new LTC, Nursing Home and Home Health Care product filing approvals in forty-seven states and two territories.

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• CLAIMS CUSTOMER SERVICE SPECIALIST

• Conseco Companies, Carmel, IN 02/97-12/98

• Processed Life, Health and Annuity claims;

• Addressed customer inquiries and provided assistance in settling customer and claim disputes;

• Actively participated as acquisition team member transferring interstate operations of Transport Life Insurance Company from Fort Worth, Texas to Conseco Companies in Carmel, IN;

• Trained new customer representatives;

• Provided support for all lines of business and administrative/claim processing computer systems.

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• EDUCATION

• Northwood University, Midland, MI

• Bachelors Degree in Business Administration

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• INSURANCE COURSES COMPLETED

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• LOMA AIRC and ACS Designations;

• LOMA 280, 290, 301, 310, 320, 410 and 420;

• HIAA Long Term Care LifePro Software;

• Customer Service;

• Quotes/Values;

• Policy Maintenance, Intor Name and Address/contracts;

• Health Concepts;

• Compliance and Ethics;

• Anti-Fraud and Protection;

• Ambassador Modules I and II;

• Seven Habits; and

• Who’s on First.

• SKILLS

• Proficient in:

• Microsoft Office XP - Word, Excel, Access, Adobe, PowerPoint, SharePoint, Jira and SERFF

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