Operations Specialist Lab Technician
Resume:
HENRY THOMPSON
BRONX – NEW YORK. 10457
************@*****.*** – 718-***-****
Professional Summary
An accomplished and deeply driven Business professional with 7+ years of experience across Publishing and Oil and gas industries with proficiency in data analytics, business requirement gathering, business process flow, business process modeling, automatic and manual testing with a keen awareness of developers and end-users needs and able to deal with user groups at all levels efficiently. Energized by challenges, with a keen ability to quickly learn and apply new concepts, strategies, and technologies.
Education
ST Mary’s Hight School Ghana (2001 – 2004)
Bachelor of Economics and Tourism, Ternopil National Economic University Ukraine (2009 – 2014)
Master of International Economic, Ternopil National Economic University Ukraine
(2014 – 2015)
Work Experience
Project Manager Blue Ocean Investment Ltd. Ghana
(Puma Energy)
May 2017 -- September 2019
In charge of sending these following daily reports
Loading reports
Lifting reports
Seal reports
Ensuring that all trucks conform to the Puma Energy Safety Policy.
Ensuring that all trucks are in good and safe working condition to load.
Ensuring that both Drivers and their assistants are in the correct Personal Protective Equipment (PPE) before entering to load.
In charge of safe and successful loading of trucks without incident.
In charge of totalizer/meter reconciliation.
Ensuring that the loading gantry is always a safe working environment.
Opening of valves at the loading bay, tank farm and pump house.
Daily tank gauging (dip taking to get product height in tanks as well as corresponding temperatures).
Draining of sump of tank to check for water and Particles (sediments) daily.
Dispatching
Taking and sending truck orders for approval from head office to load.
Dispatching of trucks after loading.
In charge of Seal control in the terminal.
Laboratory product sample tasting
Assisting the lab technician to take the product sample test
Record keeping and general lab maintenance.
Ensuring proper housekeeping practices as well as periodic maintenance of all equipment under the supervision of the maintenance supervisor.
Business Operations Analyst Hatua Tech Ghana
February 2016 – July 2017
Managed 30 customer accounts: invoicing, PO tracking, account resolution and working with end users to resolve outstanding issues.
Used BeeLine, Fieldglass, People Fluent, PeopleSoft, and IQ Navigator to gather requirements and analyze necessary data to assist stakeholders with account specific decisions.
Developed timelines for project delivery, and managed projects and resources to successful completion.
Served as a support liaison for field offices, Operational Support Groups, Master Service Providers (MSP), and Vendor Management Systems (VMS).
Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective.
Marketing Operations Specialist Nestle Ghana limited
March 2015 – June 2016
Oversaw marketing performance data, optimized the leads funnel, improved processes, reported on aggregated campaign performance data, and deliver actionable insights ultimately driving the Marketing team to achieve and exceed goals.
Supported Lead Lifecycle programs collaborating with cross functional teams to design, build test and optimize the lead lifecycle
Tested campaigns, analyzed key metrics and identified opportunities to increase campaign performance
Used MS Office Suite and Crystal Report to analyze results and communicated implications to stakeholders.
Interacted with the developers of Think Enterprise and Alterian Marketing Suite to explain the proposed changes and understand the system requirements to handle these changes.
Assisted in batch clean-ups and promo code set-ups in ARGVision.
Developed training documentation on business processes and assisted in training end-users in Think Enterprise TM 7.3 System and Alterian Marketing Suite.
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