Customer Service Desk Agent
Resume:
Gabriela Espinosa
Waldorf, MD *****
*************@*****.***
I am a hands on worker and i’m a fast learner
Authorized to work in the US for any employer
Work Experience
Theatre Manager
Xscape Theatres - Brandywine, MD
May 2022 to Present
• Handled inventory/cash management
• Cross-trained to work any position
• Provide the best customer service to the guest
• Promoted to Theatre Manager in less then 4 months
• I work with Excel and Microsoft word
• Always finding new ways to troubleshoot
Volunteer
The Red Serpents - Waldorf, MD
October 2018 to Present
Assisting with set-up, registration, greeting patrons To-Go Specialist
Carrabba's Italian Grill - Waldorf, MD
December 2021 to February 2022
• Handle cash and card payments
• Work as a team
• Package orders
• Provide good customer service
• Answer the phone
To-Go Specialist
Applebee's - La Plata, MD
May 2021 to August 2021
• Package orders
• Provide customer service
• Answer the phone
• Work as a team
Education
High school diploma
Westlake High School - Waldorf, MD
September 2017 to August 2021
Skills
• Management
• Customer service
Assessments
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Familiar
December 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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