Customer Service Restaurant Team
Resume:
Tiffany Nicole Dobbins
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EXPERIENCE
Wendy’s Inc. Tuscaloosa,Al
Training Store Manager May
● Schedule and direct staff in daily work assignments to maximize productivity.
● Predicting sales forecasts and schedules to reflect desired productivity targets while efficiently resolving problems or concerns to the satisfaction of all involved parties.
● Delegate tasks and oversees the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
● Consistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
General Manager August
2012-May 2018
● Evaluated a team that delivers effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness, and product preparation.
● Orchestrated the execution of all Company policies, procedures, programs, and systems.
● Directed the Restaurants financial performance and drive business sales.
● Provided leadership, direction, training, and development to the restaurant team.
● A brand ambassador who was responsible for promoting Wendy's in the local community to enhance community relations.
Assistant Manager April
2007-May 2018
● Developed strategies to assist the General Manager in all aspects of operating the restaurant. As well as lead the restaurant in the General Manager’s absence.
● Participate in annual store business plan development by making recommendations regarding the hiring and termination of employees.
● Attended meetings requested by the General Manager, District Manager, or Area Director.
● Developed restaurant operation skills and grow within the organization. Shift Manager
November 2002-April 2007
● Upheld company standards and compliance requirements for operations and cleanliness of all areas.
● Executed positive strategies to foster better customer service and promote a positive and engaging environment for all.
● Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
● Supervise and train customer service team members to provide exceptional service, driving retention and satisfaction.
Team Leader April
2001-November 2002
● Oversaw cost effectiveness and proper disposal of materials.
● Assigned tasks to workers and communicate with suppliers and customers.
● Enhanced operations in boosted efficiency through food safety audits, employee training, coaching, and creating work schedules and assignments.
Crew Member April
1999-April 2001
● Conducted activities directly related to making products or providing services.
● Performed cleaning duties in the restaurant seating area, restrooms, and kitchen.
● Provided customer service, including working order counters, registers, and drive-through windows.
● Operated and clean large-volume cooking equipment such as grills, deep fryers, and shake machines. EDUCATION
Holt High School (August 1995-May 2000)
Shelton State Community College (August 2001-May 2001) ADDITIONAL SKILLS
● Comfortable standing for long
periods
● Operations management
● Inventory control
● Staff training and development
● Cash handling
● Recognizes the important roles
of responsibility, authority, and
accountability.
● Display a high degree of honesty,
loyalty, integrity, and making
appropriate judgments.
● Able to work in a fast-paced
environment.
● Registered Proctor for The
National Restaurant Association
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