Service Representative Customer
Resume:
APRIL BUSH ********@*****.***
AB **3 Corsica Ln,
Stockbridge, Ga 30281
PROFESSIONAL SUMMARY
Knowledgeable Service Advisor with successful history of building long-lasting
relationships between dealers and customers by serving as trusted advisor. Greet
customers promptly and professionally. Listen carefully to customers needing advice
on performance issues or requesting recommended services. Confident in all
communications and detailed in completing accurate inspections.
SKILLS
Complaint resolution Order fulfillment
Reporting and documentation Microsoft Office
Process transactions Refunds processing
Inbound call answering Customer service excellence
EXPERIENCE
Service Advisor, Asurion, Jun 2013 Apr 2021, Nashville, TN
Process claims for Metro PC, Ntelos, Walmart and Alaska Communication for customers.
Calling customers about damage, stolen and loss phones. Worked on the retail side as a
service advisor.
Followed up on warranty paperwork to verify completion, classification and
submission to extended service vendors or manufacturers.
Composed memos, reports and quality assurance communications to professionally
connect with customers or internal departments about service activities.
Handled telephone inquiries to scheduled appointments and update customers on
in-progress work.
Customer Service Representative, Arise Virtual Solutions Inc., Dec 2011 May 2013,
Miramar, FL
Resolved customer inquiries, complaints and issues providing insightful solutions.
Answered inbound calls to greet and assist customers with various needs and
questions.
Offered products and services to meet customers' needs and goals.
Documented detailed notes in CRM system to track customer interactions.
Returned customer calls and responded to inquiries and complaints.
Office Manager, Guishard, Wilburn & Shorts, Apr 2007 Dec 2010, Fayetteville, GA
Process claims, talk with state agencies, made sure employees are doing their job,
collect on past due accounts and assisted my my boss.
Oversaw office supply inventory, usage and replenishment for fast-paced office
environment.
Managed master office calendar and coordinated appointments, meetings and
travel dates.
Addressed customer inquiries and promptly resolved complaints.
EDUCATION
Associate of Science, Business Jun 1986
Natchez Jr. College Natchez, Mississippi
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