Medical Office Assistant, Office Administration Professional

Jan Howarth

** ********* **** ********, *******

905-***-**** ************@*****.***

Highlights of Qualifications

Over 15 years of experience in reception, customer service and administrative duties

Demonstrated accuracy, attention to detail and ability to work well in a team environment

Major strengths in planning and problem solving

Excellent communication, interpersonal and organizational skills

Quick learner, able to successfully multi-task

Dependable, can work without supervision and in high pressure environment

Education

Medical Office Assistant – triOS college 2019

Diploma in Financial Administration Professional – Business Skills College 2008

Dental Assistant and Chair Side Manner – Career Canada College 1987

Relevant Skills

Administrative / Medical Office

Greeted patients and verified health cards

Provided the patient with required health forms for completion and updated their status on the system

Scanned all forms into the computer and added them to patient’s file

Escorted them to the procedure room and gave instructions to prepare for procedure

Checked blood pressure and recorded results

Trained new employee for all locations

Performed all opening and closing procedures

Checked customer’s orders in and out of computer

Did monthly inventory of store

Established, managed and maintained filing and tracking systems for both hard and electronic documents

Tracked shipping/receiving of mail, supplies and asset purchases

Processed all police, fire and ems accounts

Performed general office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping work

Coordinated and directed services, such as records and budget preparation, personnel and housekeeping

Proficient in use of various software packages including Microsoft Word, Excel, PowerPoint, Outlook

Financial / Accounting

Prepared daily bank deposits

Processed point of sale transactions

Entered accounts payables and receivables through quick books program

Made cheques to pay the companies bills in a timely fashion

Reconciled bank accounts and statements

Completed T4 information requirements

Invoiced agents and wholesales accounts

Jan Howarth

Customer Service

Experienced in providing excellent service to clients and customers by telephone, in person and in writing

Handled customer’s complaints

Able to communicate and interact effectively with diverse individuals

Committed to meeting customer and client needs, providing consistent client satisfaction

Technical skills

Windows

Access

Word

Outlook

Excel

Simply Accounting

Power Point

Quick Books

Filing

Booking patients appointments

Entering patient information in to computer

Settling patients into exam room

Basic bookkeeping – manual

Payroll

Professional Experience

Medical Office Assistant / Intern Hamilton, Ontario 2019 (100 hours)

Customer Service/Store Front Mount Hope, Ontario 2018 - Present

Store Manager Hamilton, Ontario 2011 - 2018

Office Manager Hamilton, Ontario 2008 - 2009

Medical Office Assistant Hamilton, Ontario 2009

Store Manager Hamilton, Ontario 2005 - 2007

Office Manager Hamilton, Ontario 2004 - 2005

Store Manager Hamilton, Ontario 2000 - 2004

References available upon request

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