Customer Service. Heavy workload management
Resume:
ND
NICK DIGBY
********@*****.*** 562-***-**** Lakewood, CA 90713
Hardworking Dispatch Manager with strong workload coordination and task delegation skills. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee training environments. Efficient data collection promotes accurate documentation and improves supply chain logistics. Customer File Maintenance
Verbal and Written Communication
Effective Communications
Customer Request Management
Route Planning and Adjustment
Work Crew Dispatch
Schedule Management
Service Vehicle Dispatch
Calendar and Scheduling Software
Equipment Location Identification
Traxx Construction Los Alamitos, CA
Dispatch Manager
06/2018 - 01/2023
Developed and monitored field efficiencies and innovated new ways to improve operations.
Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
Documented services performed, operations information and dispatch details in system.
Advised personnel about accidents, weather conditions or other hazards. Marriott Hotels Anaheim, CA
Hotel Manager
09/2001 - 09/2017
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Built and maintained productive relationships with employees. Handled guest complaints and offered complimentary services for hardship cases.
Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
Oversaw recruiting, interviews and new employee hiring. Delegated work to staff, setting priorities and goals. Long Beach City College Long Beach, CA
Fire Science Degree in Arson
07/2002
Summary
Skills
Experience
Education and Training
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