Public Health Worker Systems Case Manager

ML Maya Lomick-Hector

Shelby, NC ***** 704-***-**** ***********@****.***

Bold Profile https://www.linkedin.com/in/mayalhector/ PROFESSIONAL

SUMMARY

Hardworking public health advocate who is passionate about improving individual healthy outcomes. Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

SKILLS Seasoned In Medical Clinical

Procedures

Hiring And Recruitment

Team Building

Care Coordination & Transition

Case Assessment & Management

Training And Mentoring

Direct Supervision

Monitoring

Program implementation

Outreach & Engagement

Collaboration Meetings

WORK HISTORY REGIONAL OUTREACH SUPERVISOR 08/2021 to 12/2022 Kepro Cary, NC

Developed, implemented and managed moderately complex programs in alignment with population health strategic roadmap for NCDHHS. Supported and piloted ongoing within state needs for community health workers (CHW) within 8 NC counties.

Managed day to day operations of assigned vendors to ensure seamless and effective delivery of outsourced services for vaccine clinics, health fairs and outreach events.

Identified, analyzed and understood target audiences and their specific program needs per county utilizing case management, assessment, and follow-up skills.

Developed and deployed marketing strategies for NCDHHS to promote member engagement in population health programs.

Directed and coordinated activities to implement and carry out objectives of NCDHHS CHW program of 25 CHW's. Worked with program/project team members to ensure deadlines were met.

Established and monitored performance metrics and goals for assigned programs and associates. This included process measures, outcomes measures, financial measures and methodologies for implementing programs.

Assessed clients' physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans. Working with clients, family and friend support networks and health care professionals to put care plans in place

Recording clients' progress including charting referrals, home visits and other notable interactions

Evaluating clients' progress periodically and making adjustments as needed to improve outcomes.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Reviewed reports and records of activities to ensure progress was being accomplished toward specified program objective and modify or change methodology as required to redirect activities and attain objectives. Own and make needed decisions to ensure successful resolution of all issues, problems and changes within program did not alter or defer significantly from agreed upon milestones and major deliverables. Supervised and trained over 25 staff members over 8 counties. Also assisted other counties and vendors in other counties as needed. Hosted over 6 health fairs and attended over 1000 community events distributing NCDHHS information and educating NC citizens. Responsible for onboarding, facilitation and ongoing training for all CHW associates monitored through NCDHHS and NCAHEC.

Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Developed and created programs and monitored effectiveness against individual participant needs.

Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.

Referred families to shelters, legal resources and educational programs. Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.

COVID-19 RESPONSE FRONTLINE CASE INVESTIGATOR 08/2020 to 02/2021 Community Care Of North Carolina Cary, NC

Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended CDC actions.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Led COVID-19 projects and analyzed data to identify opportunities for improvement.

Managed patient enrollment, transportation and paperwork for individuals to take advantage of community resources due to COVID-19. AHEC courses related to motivational interviews, data analysis, following guidance by NCDHHS

Listening to clients' concerns and providing counseling or intervention as required according to citizens' needs.

Followed up with COVID clients to ensure clients were satisfied with services and discussed area agencies and links of available resources in communities.

Offered NC guidance regarding testing and medical consultation for those exposed to people with COVID-19.

Helped vulnerable individuals navigate complex healthcare system. Targeted specific community groups with wellness and disease management information.

Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.

SOUTHERN REGION SYSTEM MANAGER 12/2006 to 02/2020

Morrison Healthcare, Compass Group Charlotte, NC 2006-2016- Patient Services Manager, Assistant Director, Patient Experience Manager

10+ years of implementation/project management experience Designed company-wide manager retention policies to 20%, monitored ongoing efforts to increase client retention to 97%. Led company-wide projects, leading openings, piloting company-wide installation initiatives, while overseeing 4 projects within Charlotte hospital systems to provide minimal interruptions to business continuity. Created and maintained onboarding policy documentation on company processes and techniques, detailing best practices and inherent goals for over 400 associates within Charlotte Metro Region. Assisted in maintaining and retaining high-profile clients, going hands-on to encourage strong business relationship formation and connection within 2 hospital systems.

Worked closely with Senior Vice President to maintain optimum levels of communication to effectively and efficiently complete Lean Six Sigma projects saving 20 million in business while adding 4 additional hospital systems within 4 northern states.

2016-2020-Standardization Manager, Southern Region Systems Manager Personalized client and customer experiences with key stakeholders most affected by projects and company policies over Southern Division aimed to increase client retention and decrease employee turnover within Southern Division under direction of RVP.

Managed 5 hospital accounts within Charlotte Metro region as well as responsible for 200 accounts within 8 Southern states. Piloting and implementing company programs to ensure client and employee satisfaction. Onboarded, managed and trained 25 managers over 8 Southern states during program installation before, during and after RFP completion.

Responsible for nutrition and patient education around case management of patients and connecting them to community resources upon leaving hospital care. Follow-wp within 3 days of discharge to assess need. EDUCATION Master of Science Public Health 12/2012 Walden University, Minneapolis, MN

Minor- Non-Profit Management

Bachelor of Science Human Services 05/2006

Gardner-Webb University, Boiling Springs, NC

Associate of Science Nutrition Sciences 05/2002

Gaston College, Dallas, NC

CERTIFICATIONS Certified Community Health Worker-May 2022

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