Computer Assistant It Support

SUI MAWI

Brownsburg, IN +1-317-***-**** ***********@*****.*** www.linkedin.com/in/sui-mawi

Network and IT Support Engineer

Profile Summary: A hardworking, experienced, and enthusiastic Information Technology Support student with a strong academic, and work background. Familiar with IT support, Networking, Hardware and Software, C++, and Python, and a Strong understanding of TCP/IP concepts and Management. Skilled in troubleshooting, PCs, printers, scanners, and support, wireless, and wired internet. Eager to obtain a full-time/hybrid/remote position at a respectable company to advance and grow my technical, database, and managerial abilities for the organization's growth as well as to further my understanding of current and emerging trends in the IT industry.

SKILLS

Soft skills

Written Communication

Verbal Communication

Customer Service

Attention to Detail

Collaboration

Strategic Thinking

Organization

Creativity

Problem Solving

Project Management

Technical skills

Hardware

Networking

Linux(RHE7)

Troubleshooting Hardware and Software issues

Repair and Maintenance of Desktops and Laptops

Software skills

Cisco IOS Command Line Interface

Cisco Network Device Configuration

PuTTy

Port Scanner

Work Experience

IT Technical support

OBS Falam Christian Church Indianapolis, IN 2020- present

Streaming lives for the church for over 100 sermons via Facebook and YouTube lives

Learning how to edit pictures, videos, and audio.

Fixing slow internet, printer, and OBS slow and sound streaming software problems.

Setting up a computer network by using a network switch, router, cable, and firewall Internet and searching for devices on the network that are not assigned by DHCP using Angry IP Scanner.

Customer Support Amazon Indianapolis, IN 2020-present

Receiving, problem solve and stowing customer orders

Processing returns and preparing for delivery.

Using technology like smartphones and handheld devices to sort, scan and prepare orders

Assisting customers with questions they might have and working through problem-solving instances for customers

Documented over 1000 actions taken for the call in the incident problem tracking system

Managed 50 active problems daily ensuring they are kept up to date with clear concise information

Monitored daily incidents and problems records to identify impacted system and application outages that require follow-up analysis

Ran daily maintenance of key performance indicators assigned to customers and team members

Education

NTG Academy Intensive 24-week (Part-time)/14-week (Full-time) military-grade engineering program Jan 2023- Present

Full Stack Network Engineer

480hrs(Part-time) and 560hrs(Full-time)of training, education, simulations, hands-on experience, and project management that includes a skills qualification check and required passing of written examinations

280hrs of CCNA 200-301 exam preparation

Ivy Tech Community College, Indianapolis, IN:

Associate Degree in IT Support Specialist Jan 2022

Graduated with a concentration in Information Technology and a cumulative 3.4 GPA

Southern New Hampshire University Anticipated: Dec 27, 2023

B.A.Sc. Computer Information Systems in Networking and Security

Certifications

CompTIA A+ ce Certified March 2020

CompTIA Security+ ce Certification Dec 2021

AWS Nov 2021

FSNA Feb 2023

Technical certificate in Information technology support Aug 2021

CWTS Dec 2021

Languages

English

Burmese

Chin

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