Front End Sales, Telecommunications, Cutomer Relations
Resume:
McKay Robertson
Rusk TX *****
**************@*****.***
Employment
• STS Recycling-Inside Sales Representative & Customer Relationships Jacksonville, TX
*-**-** ** ***sent $13.00 per hour
Customer service, Point of Contact
Making and receiving phone calls,
relationship management for previous
and new clients, multi-tasking through
calls and emails, Microsoft Office
proficient; somewhat proficient in
editing, filtering and searching Excel
spreadsheets; typing while conversing
with customers on the phone, working
as team with other phone sales representatives
and scheduling teams.
• Water Warriors-Lemmel Holdings LLC
8-3-2019 to 7-6-2021 $14.00 per hr. + gas & phone allowance Supervisor/Owner Chad Lemmel
Pool Technician w/ company vehicle
Maintain pool integrity, chemical testing
and mixing, testing water balance,
repairing pumps, gaskets, and other parts
as needed. Point of contact between
customer and owner. Maintaining
satisfactory relationship with customers
Flushing water lines, cleaning pumps
and filters, minor plumbing repair
Maintaining and driving daily company
vehicle, keeping mileage log, trusted with
company credit card to use for gas and
other expenses, using google sheets
to keep up with daily log of customer
stops, chemicals used, and hours worked
• Once Upon A Pool
Pool Technician $16.00 per hr.
9-1-2017 to 6-11-2019
Duties same as above for Water Warriors
with the exception of having a company
vehicle. This was a 1099 self
employment contract job where I also did
my own taxes and kept mileage records
all receipts for gas and vehicle expenses;
As well as using a home office for
paperwork of hours and each pool's
chemical records
Supervisor Alecia Curnut
• Cotons @ East Lake
Supervisor/Owner Bill Akins
Cook & Cashier $9.50 per hour + tips
Opening and closing store
Cooking on grill and kitchen duty
"Truck Day" unloading, stocking, pricing
Opening/closing register including reports
August 2015-July 2017
• Telepro Promotional Concepts
June 2009 - May 2015
Unit Production Manager/Sales Lead Manager 9.50 per hour + commission
Running multiple phones and computers
Quality control
Training new hires
Verification of all phone produced leads
and sales
Sales production an Fundraising Events
Running a multi-line office with over 40
phones and employees
I personally set a record of the largest
donation received from an individual
due to exceptional customer service in
2014.
Owner/Supervisor- Paul Pasterzick
Personal References
• Tiffiney Hulsey 903-***-****
Friend of 11 years
• Rachel Morrison 903-***-****
Friend of 13 years
• Kate Landrum 903-***-****
Friend of 8 years
Education
• Robert E Lee high school
Did not graduate
GED received in 2011 above average
percentile
• Tyler Junior College 2013-2015
Graduated in Human Resources for
Chemical Dependency Counseling in
2015 with Certificate of Profiecncy
• Practicum completed at Lila Lane
Outreach Ministries in Athens TX-
Duties consisting of client
admissions, teaching Life Skills classes,
counseling for issues of addiction, anger
management, self-help, depression and
other like issues under the supervision of
Barbara Petticrew LCDC, AMF-C,
Program Director of Lila Lane Ministries
Personal Skills
• Excellent verbal, writen and
communication skills
• Self starter and able to work alone to start
and complete tasks
• College courses in conflict resolution
• Have personal Ebay store to buy, sell and
market items.
• Computer, photo and marketing
knowledge
• Patience and Empathy regarding
frustrated clients and customers
• Starting and completing multiple tasks
• Microsoft Office, word documents and
Excel spreadsheets editing
• Excellent phone skills and customer
service; well articulated and proficient communication
• Desire and determination to set an achieve work related
Preventive maintenance in life aspects such as preparation & Time management
I feel I am a trustworthy, reliable and responsible mature adult with the ethics and self discipline it takes to maintain a home based job. I have been a contracted and self employed individual for many years in the pool service industry and held my job responsibilities with integrity as I was solely responsible for my own hours of operation, paperwork, and customer relationships within a limited partnership. Including but not limited to upholding the owners values and work ethics, driving and maintaining a company owned vehicle. I firmly carried the company name first and understood that my duties directly reflected upon the Company name and I was solely responsible for any and all mistakes that were made, as well as customer satisfaction. As I was the only person who performed duties at each customers home in their personal spaces around expensive pool related equipment, around their children and pets. I was the only one performing a service for them, therefore did all work related duties knowing it was up to me to maintain excellent customer service communication and job related performance. I very much take pride in doing a good job no mater what I may be doing at the time. I feel confident that my actions as a customer service employee will back my words and I would love to be an asset to this company.
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