Specialist Call Test Driver

ANDRE' M. CORNELL

***** ********** **., ********** *****, MI 48331 925-***-**** *****@***********.***

Providing a positive client experience with competent and professional customer service.

Experience

ROCKET MORTGAGE, Detroit, MI 2015 - 2022

President's Club Vendor Analyst

Contacted Condo Management Companies and 3rd Party Vendors to obtain disclosure documents needed to determine property eligibility.

Maintained database of ordered documents and credit card invoices.

Promoted to SME (Subject Matter Expert): Developed process enhancements, coached new team members and senior leaders.

Collaborated with Training Team to design online coaching modules.

ROUSH ENGINEERING, Livonia, MI 2013 - 2014

Test Driver

Drove new and prototype vehicles on road to detect NVH, BS.

Provided interior and exterior design feedback to engineers.

Monitored Vehicle Data Recorders and on-board computers.

Interfaced with engineers to interpret vehicle issues.

Uploaded oil viscosity and fuel consumption data into database.

CITI MORTGAGE, Ann Arbor, MI 2010 - 2013

Post Loan Auditor

Audited post loan income and asset documents provided by clients.

Conducted employment and income verifications via Equifax and The Work Number.

Submitted findings to Citibank and FHA auditors for review and recommendation.

Education

B.A., Mass Communication, California State University, Hayward, CA

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