Auto Parts Customer Service
Resume:
Lauren Threlkeld
Trinity, Texas 75862
August 2019 to August 2022
O’Reilly’s Auto Parts/Trinity Texas
Knowledge of basic computers skills (Windows, Explorer, Outlook)
Cataloging, inventory management
Ability to know the difference in automotive parts and systems
Verify in stock position of product
Loads truck according to delivery schedule
Maintains orderliness and housekeeping of assigned work
Complies with established company policies and procedure
Uses vast automotive knowledge to be able to assist technicians’ customers to determine what parts are needed to resolve mechanical and aesthetic issues
Maintain customer goodwill by greeting and acknowledge all customers
Assist in keeping parts department clean and orderly
Assist with Parts Manager in merchandising displays
Assumes all duties as assigned
August 2022 to present
Alorica
Customer Care Agent
Handles customer complaints
Payment disputes
Website assistance
Assisting customers in resolving issues or answering questions regarding products or services provided by the company
Providing information about products or services to customers over the phone
Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills
Providing company information to customers, including rates, fees, and other data
Tracking and resolving customer issues using computer software
Identifying and solving problems with customer service requests
Following up with customers to ensure that they are satisfied with the resolution to their issue
Contact this candidate