Customer Service Manager

Priscilla Holden

Wake Forest, NC *****

*l *-***-0026 priscillaholden9l *@*****.***

PROFESSIONAL SUMMARY

Enthusiastic retired Operation Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customers service and training in the necessary skill to obtain this new career in the community . Motivated to learn, grow and excel in recreation .

SKILLS

•Microsoft Access

•Customer Service

•Operation Monitoring

WORK HISTORY

OPERATION MANAGER I 10/1984 to 04/2022

Wake County Public Schools - Cary, NC

•Team Leadership

•Supplier Monitoring

•Staff Management

•Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

•Identified and resolved unauthorized, unsafe, or ineffective practices.

•Set, enforced, and optimized internal policies to maintain responsiveness to demands.

•Assisted in recruiting, hiring, and training of team members.

•Trained new employees on proper protocols and customer service standards.

•Supervised Forty-Five employees on 8 hours or more shift, overseeing efficiency of transporting students to and from school.

•Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

EDUCATION

Wake Forest Rolesville - Wake Forest, NC I High School Diploma

06/1976

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