Time Delivery Manager Material

Donald Gies

Project Manager

******.******@*****.*** • 918-***-****

https://www.linkedin.com/in/dongies/• Tulsa, OK

Summary

Seasoned and ambitious professional harnessing 15+ years of valuable and hands-on experience in facilitating excellent project management within information technology sector. Demonstrated track-record of boosting organizational efficiency by developing strategic and effective project plans leading to completion of complex projects on-time and within scope and budget. Motivational leader with ability to build top-performing cohesive teams and steer cross-functional collaboration seamlessly. Adept at processing installation projects while strictly adhering to regulatory rules and regulations. Detail-oriented planner skilled at formulating effective staffing schedules and eliminating risk factors resulting in optimal customer satisfaction. Talented at cultivating strong communication lines with vendors and key stakeholders.

Areas of Expertise

Information Technology

Customer Satisfaction

Installation & Maintenance

Regulatory Compliance

Process Improvement

Technical Support

On-Time Delivery

Vendor Relationship

Project Management & Leadership

Cross-Functional Collaboration

Risk Analysis & Mitigation

Budgeting & Financial Analysis

Professional Experience

Zayo Bandwidth, Tulsa, OK 2013 – 2022

Large Enterprise Carrier Implementation Project Manager (2018-2022)

Promoted through increasing scope of responsibility and positions within 2 years of working in the company by displaying exceptional managerial aptitude.

Facilitated seamless collaboration between Outside Plant, Engineering, and customers to guarantee project success, ensuring all deliverables met the set criteria. Administered hands-on technical support to Outside Plant management, effectively isolating faults and ensuring smooth operations. Regulated cross-connects, by successfully establishing ISP connectivity and guaranteeing seamless delivery of services to customer demarcation points. Fostered open communication channels between ISP and OSP, to build positive relationships and delivering exceptional customer experiences.

●Spearheaded delivery of over 200 fiber installation projects each month.

●Maintained documentation of OTDR/CD/PMD testing, conducted thorough site surveys, and created accurate redline network diagrams.

Fiber Solutions/ FTT Network Control Manager 2016 – 2018

Delivered direction and guidance to technicians in executing daily responsibilities of the Network Control Center, ensuring optimal service delivery. Verified and validated completeness and accuracy of outage reports, upholding documentation excellence. Optimized resource allocation by effectively scheduling technicians, achieving cost-effective solutions while maintaining continuous network coverage of customer’s wireless networks.

●Orchestrated seamless shift of team of 6-8 technicians for the round-the-clock monitoring of Zayo Fiber to Tower and Fiber infrastructure networks.

●Achieved a substantial improvement in network reliability by lowering fiber outages downtime from a previous average of over 20 hours to below the industry benchmark of 12 hours, consistently for three consecutive quarters.

FTT Network Control Technician 2013 – 2016

Controlled hardware and software of FTT network towers in vendor-neutral environment. Catered to customers with top-notch support through 24/7 FTT Control Center, utilizing Sonet, Ethernet, and hybrid Sonet/Ethernet circuits through comprehensive fault isolation techniques including OTDR, end-to-end, and equipment fault analysis.

●Executed hardware and software control for FTT network, supporting 5,000+ cell towers with a capacity of 7,000+ circuits in a versatile, vendor-agnostic environment.

●Achieved network excellence by proactively operating FTT Control Center, delivering superior customer service and ensuring optimal network functionality at all times.

L3 Communications/All Source Global Management, Lexington, KY 2009 – 2012

Project Manager Material Controller

Directed Life Cycle Sustainment Management program for Small Unmanned Aircraft project, defining metrics for stock levels and parts serviceability for Raven and AECV/PUMA aircraft. Processed invoices, storage, and delivery of a wide range of equipment, including vehicles and weapon parts, supporting US Special Forces Command operations globally. Conducted cross-functional collaboration of Supply Chain activities, to maintain equipment delivery on time in accordance with customer requirements and Department of Defense Logistics Command regulations. Managed repair and return of inoperative equipment, maintaining high standards for equipment storage and availability.

●Established successful sustainment program with impactful metrics, encompassing both stock levels and parts serviceability for two different Small UAS platforms, meeting requirements of all four branches of military.

Additional Experience

Sr. Network Control Technician and Network Support Technician III, Verizon Business, Tulsa, OK

Mobile Telephone Systems Repairer, US Army, Various Installations

Education

Master of Arts in Information Systems (2007)

Walden University, Minneapolis, MN

Bachelor of Arts in Organizational Management/Information Systems (2014)

Ashford University, Clinton, IA

Certifications

Google Project Management, 2022

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