Data Entry Collections Representative

SAMOANE PELHAM

*** ********* ***** *******, ** · 973-***-****

**************@*****.***

Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to situations and challenges to best enhance the organizational brand.

SKILLS

Multitasking and Organizing

Attention to Detail

Strong Work Ethic

Knowledge of CRM and SAP

Teamwork and Communication

Punctual and Reliable

Discrepancy Research and Resolution

Following Instructions

EXPERIENCE

PSEG EXCEPTION PROCESSOR, SEPTEMBER 2022 TO PRESENT

Daily processing of EFT File.

Received and recorded cash, checks and Money Orders.

Reduced financial discrepancies by accurately managing accounting documentation.

Identified, corrected and reported data entry errors.

Proofread and edited documents to correct errors.

Accessed information to answer questions and gather details about specific accounts.

Reconciled or entered report discrepancies found in financial records.

Maintained confidentiality of client details by adhering to company regulations and requirements.

PSEG TELLER REPRESENTATIVE, APRIL 2019 TO SEPTEMBER 2022

Received and recorded cash, checks and money orders.

Counted currency, coins and checks received to prepare for deposit.

Processed payments to record transactions and issue computer-generated receipts.

Delivered exceptional service to customers in person.

Balanced daily cash deposits and vault inventory with zero error rate.

Trained employees on cash drawer operations.

PSEG COLLECTIONS REPRESENTATIVE, MAY 2008 TO APRIL 2019

Delivered exceptional service to customers over the phone.

Managed over 100 inbound calls daily.

Received payments and posted to appropriate customer accounts.

Negotiated credit extensions to assist customers in paying overdue accounts.

Upheld privacy and security requirements for customer information

Received an average of 90% customer satisfaction rating, 10% higher than company average.

EDUCATION

JUNE 2002

DIPLOMA, P.A.C.E

REFERENCES AVAILABLE UPON REQUEST.

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