Customer Service Representative
Resume:
Bridget Guerrero
Deltona, FL *****
****************@***********.***
I Focus on people and if I am able to help others that is what mostly satisfies me as a person gratification makes me happy
Authorized to work in the US for any employer
Work Experience
Lancesoft
3rd party temp agency - DeLand, FL
October 2022 to Present
Medical receptionist check out patients make return appointments /give referral papers to patients that are being referred to specialist /DME/ Imaging
Medical Receptionist/Front Desk
LanceSoft Inc - Deltona, FL
October 2022 to Present
Customer service, answer phones,return calls, schedule appointment,fax,scan,copy,friendly, curtious, professional,timely manner.
Sales Associate and Cashier
Lori's Gifts, Inc. - Sanford, FL
December 2018 to Present
Greet Customers, welcome them,inquire their need, suggest products, inform them of sales, Promotions, help them
• Responsible for the checking expiration dates on food items mad watering flowers, running the gift shop alone on Saturdays department
• Provided a quick and exceptional customer experience
• Answered customer questions
• Assisted customers with locating items
• Assisted customers with reservations
• Maximized sales transactions
• Handled returns and exchanges
• Responsible for auditing and organizing the whole store
• Responsible for resolving all customer complaints
• Created inventory of products
• Restocked shelves
• Kept store clean
Receptionist/PBX Operator
Central Florida Reginal Hospital - Sanford, FL
March 2017 to Present
Friendly, helpful, dependable,
• Computer efficient with MS word, Excel, Power Point, typing, filing. Record keeping
• Learn Quickly, I pick up on new systems, programs and procedures quickly
• Able to build and establish business relationships quickly
• Answer multi-line phone system transfer to appropriate area or person to help Customer Service Advocate
Alorica - Longwood, FL
December 2016 to March 2017
• Trustworthy, personal information and are policy's for business
• Detailed Oriented with excellent organizational skills
• Coordinate verification of Physician's orders
• High priority on privacy and confidentiality of information and the integrity to keep it safe
• Familiar with collections process
• Ability to work Independently and in a timely manner in order stay on task and get the job done
• Verify eligibility and insurance coverage using various programs Office Manager
Snapp's Service Center - Fresno, CA
July 2016 to September 2016
Learn quickly, with new computer systems and the way the office worked organized and in order
● Listening to details, will be able to get everything done and customer will be return with trust and understanding.
● Problem Solving I challenge myself to find answer to a problem are notice a problem and already have an easier way to do the job
● Coordinate weekly meetings, gathering information on the discussion platform with staff with Owner, which includes safety in the work place staying compliant with O. S. A. inspections Customer Service Representative ( Alorica, Fresno ) Outsource for Verizon Services
December 2015 to July 2016
Navigated through computer screens to find answers to customer's questions in a quick and precise order.
● Trouble shooting problems so I can help improve functions of equipment
● Promote specials on equipment and or plans that will save the customer money
● Doing an analysis on the account to see if they are paying for more plan than they need
● Problem solving to promote high quality services. Satisfy customers so that they will come back, they know they were listened to and heard, ending up having a positive transaction with me as a representative Communications Operator
Kaiser Permanente Hospital
February 1997 to November 2014
Committed to working hard always willing to go above and beyond to help others
● Follow established Policies and Procedures
● Courteous, Cooperative relations with Public, Patients, and hospital personnel
● Work with the Dr.'s and their schedules Page overhead hospital personnel and all Emergency calls (I.e. Code Reds, Code Pinks, and Code Blues etc.)
EVS Housekeeping
Kaiser Permanente Clinics - Fresno, CA
February 1990 to December 1997
Cleaning clinic rooms/ cleaning, Operating rooms (OR) Antiseptic- Fast pace without compromise of service. Worked dayshift /nightshift and evening shift had set hours but would always go in extra when needed are asked.
● Flexibly when and where I was needed so that the job gets done If requested I can give more experience
Education
Associates Degree in Medical Billing and Coding
Laurus College - Santa Clarita, CA
2015 to 2017
High school diploma in General Studies
Theodore Roosevelt Senior High School - California September 1983 to May 1985
Skills
• Customer service
• Billing
• Medical billing
• Excel
• Ms word
• Word
• Excellent customer service skills
• Cms
• Hedis
• Hippa
• Coding
• Project planning
• Medical terminology
• Electronic billing
• Work flow
• Call Center
• Multiline
• Hospital
• PBX
• Merchandising
• Cash Handling
• Cash Register
• Data Entry
• Inventory
• Microsoft Office
• Team Player
• fast learner
• POS
• Filing
• Computer skills
• English
• Medical Coding
• ICD-10
• CPT Coding
• Multi-line Phone Systems
• Computer Literacy
• EMR Systems
• Communication skills
• Typing (10+ years)
Languages
• English - Expert
Certifications and Licenses
Driver's License
January 2019 to July 2025
G660078667690
Assessments
Retail Customer Service — Completed
March 2020
Comprehending and responding to retail customer needs. Full results: Completed
Retail Skills: Shelf Stocking — Familiar
March 2020
Receiving and storing merchandise or product.
Full results: Familiar
Visual Merchandising — Familiar
March 2020
Planning and maintaining commercial displays, interpreting planograms, and building relationships with store personnel.
Full results: Familiar
Customer Service — Familiar
March 2020
Identifying and resolving common customer issues
Full results: Familiar
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Accounting Skills: Bookkeeping — Completed
March 2020
Calculating and determining the accuracy of financial data Full results: Completed
Business Math — Completed
March 2020
Using basic math to solve problems in a business context. Full results: Completed
Problem Solving — Completed
March 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed
Numerical Reasoning Skills — Familiar
March 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
Full results: Familiar
Proficiency with Microsoft Office: Mail & Calendar (PC) — Proficient March 2020
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Proficient
Basic Computer Skills: PC — Completed
March 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Completed
Sales: Influence & Negotiation — Proficient
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills: Customer Service, Computer literate, MS Word, Excel and Power Point, familiar with HEDIS as well as HIPPA and CMS guidelines. Quick learner, easy to train, excellent customer service skills, communication and decision making, medical terminology, supplies and procedural coding, business communication l & ll, diagnosis coding, medical billing processes, medical office functions, electronic billing, medical office functions, staff management, my traits are strong work ethics and integrity.
I am willing to provide help with detail, project planning the specifics, figuring out problems and what is needed to fix, aid in the visual detail and hands on improving the work flow.
Contact this candidate