Service Representative Loan Processor
Resume:
Easton, PA. *****
Phone 610-***-****
E-mail *********@***.***
Chris Ann Ryan
Objective
Seeking a position as a Customer Service Representative.
Work experience
December 2021-Present Wells Fargo Bank New Jersey
Branch Teller
Process customer transactions and customer support tasks efficiently using knowledge of bank procedures.
Identify opportunities to improve introduce customer’s financial wellbeing and introduce customers to Bankers for additional bank products.
Perform complex banking transaction across multiple systems.
Interact with customers in order to build lasting relationships and create customer loyalty.
Access and manage all risks associated with business objectives and activities to ensure they adhere to Bank policy.
March 2018-August 2021 Franklin Hill Winery Pennsylvania
WINE BAR MANAGER
Introduced customers to wines through tastings and helped them select choices that best fit their taste and budget.
Managed staff and supervised front end activities.
Responsible for opening and closing store.
Conducted inventory control daily.
Placed purchase orders to replenish stock.
Trained all team members to ensure they were aligned with company standards.
Answered phones.
Responsible for store cleanliness and upkeep.
Handled cash and deposits. Made sure cash drawer proved out.
RAMP CERTIFIED.
March 2015-December 2017 Unity Bank New Jersey
PERSONAL BANKER
Develop and maintain lasting relationships with customers through friendly conversation and active listening.
Process customer transactions such as large commercial cash deposits, withdrawals, transfers, and payments, accurately and efficiently.
Conduct daily branch operations such as proving cash draw and branch vault, scanning teller work, and filing paperwork.
Open new accounts ensuring all documentation is accurate.
Meets sales goals and customers’ needs by conducting accurate needs assessments and provide information on products and services to meet these needs.
Refer customers to appropriate business partners, and following up to ensure contact has been made.
Maintain technical and professional knowledge by attending educational workshops and training, reviewing bank policies and procedures, keeping informed of updates and upgrades to products and services, and staying informed of any legal, policy, and procedural changes relating to retail banking.
Perform Notary Services.
March 2006- June 2007 Commerce Bank, Inc. Pennsylvania
CUSTOMER SERVICE REPRESENTATIVE
Establish and maintain customer focused satisfaction by demonstrating a high level of courtesy and efficiency.
Provide WOW customer service.
Recommend appropriate products and services to customers to fulfill their financial service needs
Cross-sell and up-sell bank products and services to perspective customers
Refer customers to Commerce Bank specialists who sell products that meet the
customer's specific needs
Conduct branch audits for bank vault and tellers
Utilize security procedures to ensure the confidentiality of client information
Confer with branch staff to maintain customer retention efforts
Collaborate with Regional Service Manager to meet goals of the branch
Attend meetings with sales representatives to discuss strategy for product growth and promotional offers
Perform Notary Public services throughout Pennsylvania
October 2005- May 2006 Sears Roebuck and Company New Jersey
CUSTOMER SERVICE ASSOCIATE
Perform customer sales transactions and returns.
Provide credits to customers on returned merchandise.
Accept customer’s monthly statement payments
May 2002-March 2003 Wachovia Bank N.A. New Jersey
CONSUMER LOAN PROCESSOR
Responsible for independently processing loans and signing off loan conditions while interfacing with
Loan Consultants, outside vendors (e.g., title insurance, mortgage insurance companies) and borrowers.
Responsible for maintaining production according to established standards, providing excellent customer service and maintaining knowledge of the company's automated systems for loan processing.
Daily functions also include submitting loan for approval after reviewing the file for compliance,
notifying originator and applicant of credit decision within regulatory time frames, clearing and
conveying title, accurately documenting file, and reviewing final conditions for compliance.
Process rate locks and lock requests, process the conversion of pre-approvals to full submissions, and may add or waive stipulations as necessary.
Jan. 2000-March 2002 PNC Bank N.A. New Jersey
FINANCIAL SERVICE CONSULTANT / FLOATER-SWITCHER
Recommend appropriate products and services to customers to fulfill their financial service needs
Refer customers to PNC Bank specialists who sell products that meet the customer’s specific needs
Establish and maintain customer satisfaction by demonstrating a high level of courtesy and efficiency by applying service guarantees
Utilize security procedures to ensure the confidentiality of client information
Confer with branch staff to maintain customer retention efforts
Collaborate with Sector Service Manager to meet goals of the branch
Cross-sell and up-sell bank products and services to perspective customers
Attend meetings with sales representatives to discuss strategy for product growth and promotional offers
Perform Notary Public services throughout the State of New Jersey
1997-1999 Bank of New York New Jersey
PERSONAL BANKING REPRESENTATIVE
Recommend appropriate products and services to customers to fulfill their financial service needs
Executed International wire transfers
Conducted branch audits for bank vault and tellers
1993-1997 Garden State Bank Jackson, New Jersey
TELLER SUPERVISOR
Supervise activities of teller personnel
Performed ATM service calls
Ordered currency from the Federal Reserve Bank
Created work schedule for teller personnel
Special Skills
RAMP Certified, IBM and Macintosh-PC, Word Processing, Word Perfect, Lotus
Professional memberships
Notary Public for the States of New Jersey and Pennsylvania
Awards received
New Jersey Bankers Association Award: 20 years of Service, Regional Community Bank Circle of Excellence Member
Contact this candidate