Service Representative Data Entry
Resume:
Tanore Wilson
North Charleston, SC *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Operations Manager
TELUS International - North Charleston, SC
July 2021 to Present
Managing a team of 15 or more. Encouraging growth and production. As a team leader, I set expectation and lead by example. I'm viewed as a coach and provide knowledge to ensure that the members of my team advance to another level of success. Daily task consist of:
• Attendance- Update date and completion of employee files and attendance points records.
• Payroll Management- Review and confirmation of hours worked. Pto accumulation and approval
• Data entry- live listening and review of each team member. Comparing passing metrics and customers service survey data.
Customer Service Representative
Dial America - North Charleston, SC
June 2020 to July 2021
• Take high volume incoming calls
• Experience with duo computers and POS systems. (work from home)
• Data entry for Daily pay advancement per pay roll Furniture Installer/ Apartment
FSI - North Charleston, SC
June 2018 to December 2020
• *Provides housewares and furniture to customers that are in need of and extend stay due to work or personal reasons.
• housekeeping and detail cleaning
• relocating customers throughout SC, NC, &GA
Food Service Worker
Charleston County School District - North Charleston, SC February 2017 to August 2019
• *Provide clean work areas for food preparations. make sure equipment, utensils, dishes, and silverware are washed and sanitized.
• Store and organize foods both dry and frozen in designated containers and storage areas organize.
• Prepare a variety of schedule meals for both breakfast and lunch for students and staff according to Charleston County food and nutrition recipes.
Shift Leader
Charleston County School District - North Charleston, SC February 2017 to December 2017
• Supervise staff and direct them in daily assignments to maximize productivity.
• Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies.
• Accurately handling cash transactions and recorded daily reporting.
• Obtain cash or credit card payments for various orders from customers
• Manage all administrative tasks for the shift including reconciling cash registers
• Monitor and ensure inventory were maintained at proper operating levels during the shift and prepared for the next shift.
Shift Manager
Dunkin' Donuts - North Charleston, SC
2014 to 2016
• Monitored and evaluated team E performance and provide supervision and professional development.
• Maintained critical standards for food quality, service, cleanliness and sanitation.
• Enforced all safety standards and security procedures.
• Controlled food components, labor, waste, and cash.
• Completed all assigned shift paperwork.
• Scheduled and conducted interviews of applicants. Customer Service Representative
iQor - North Charleston, SC
2011 to 2014
• Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.
• Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records, created reports, and drafted memos.
• Processed credit card and electronic check payments utilizing company database and software. Managed inbound and outbound debt collection calls for Capital One credit card company to arrange payments and made payment adjustments.
• Reviewed incoming written correspondence and formulate responses.
• Updated customer accounts as needed to avoid escalation and achieves a high level of 1st Call resolution.
Customer Service Associate
NCO Group - Charleston, SC
2008 to 2010
• Performed quality assurance and reported incidents/errors to Supervisor.
• Arranged for repair and replacement of defective items covered by warranty
• . Responded to and handled customer complaints and inquiries in a timely manner.
• Received inbound calls and made outbound calls to customers concerning payment collections and claims on accounts.
• Utilized multiple call center support applications to efficiently assist customers and agents. Education
High School Diploma
North Charleston High School - North Charleston, SC 2008
Skills
• Microsoft word (5 years)
• Food Service
• Food Prep
• Fast Food
• CSR
• Call Center
• Customer Service
• Customer Support
• Customer Care
• Databases
• Customer Relationship Management
• Employee Evaluation
• POS
• Computer Networking
• Management
• Quality Assurance
• Team management
• Strategic planning
Contact this candidate