Sukurat Jowando

CUSTOMER S E RVICE

Profile

Enthusiastic and reliable Customer Service Representative, dedicated to providing excellent customer service with a smile. Organized, detail oriented, and experienced in properly handling customer inquiries and transaction with several years of experience in various customer relationship management settings with a proven track record of job success. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Committed, hardworking, and ready to join my next team. Employment History

HOME HEALTH AIDE, ALLBOROUGH PERSONAL CARE INC, Brooklyn J ULY 2 0 1 9 — MAY 2 0 2 2

• Supports patients by providing housekeeping services

• Assist with shopping for food and other household requirements

• Assist with preparing and serving meals and snacks, and running errands.

• Assists patients by providing personal care services, such as, bathing, dressing, and grooming.

ADMISSIONS EXECUTIVE, CAROLINA UNIVERSITY, Winston-Salem J ULY 2 0 2 1 — F EBRUARY 2 0 2 2

• Organized and coordinate with schools on admission processes

• Reported to superiors on a weekly basis.

• Managed recruitment strategies for undergraduate and graduate enrollment for international students from Nigeria.

• Assembled and managed a team to assist with the admissions process.

• Remained flexible and committed to extra hours as needed.

• work closely with high schools and colleges during fairs to distribute information about our program and forge connections. BUSINESS DEVELOPMENT EXECUTIVE, SEAL GROUP, Lagos

MARCH 2 0 1 5 — MAY 2 0 1 8

• Provide customers with general and technical information about product and service

• Build a strong relationship between the customer and organization, training the staff on customer service.

• Focus on the development of the company’s current and future vision.

• Deployment of project management principles.

• Ensuring common and consistent project management execution throughout the establishment.

• Managing activities and coordinating workflow among the project staff.

• Resolving problems and complaints involving customer fees, payment and other service related issues.

BUSINESS MANAGER, FUNFACTORY, Lagos

JANUARY 2 0 1 2 — AUGUST 2 0 1 7

• Identified and maximized sales opportunities, and increased customer retention rates.

• Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.

• Handled work logs and the organization of employee files.

• Prepares the annual Business Development Plan; as well as prepares the annual Work Plan.

• Lead and develop staff by identifying training needs.

• Define and follow up of yearly targets and objectives.

• Develop and implement strategies for new services. Details

Houston

United States

347-***-****

advkcz@r.postjobfree.com

Links

LINKEDIN

Skills

Communication Skills

Ability to Work in a Team

Microsoft Office

Business Development

Strategies

Multitasking Skills

Project Management

Interpersonal Communication

Skills

Time Management Skills

Analytical Thinking Skills

Creative Problem Solving

Customer Service Skills

Advanced Communication Skills

Hobbies

TRAVELLING, READING,

CCOKING

Languages

English

• Determine new opportunities by analyzing business needs.

• Provide direction, guidance to the department to ensure alignment with the Company’s strategies.

EXECUTIVE ASSISTANT, BD CONSULT, Lagos

J ULY 2 0 1 0 — DECEMBER 2 0 1 1

• Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary.

• Prioritize and assist in managing multiple projects simultaneously, and follow through on issues in a timely manner

• Arrange travel schedule and reservations for executive management as needed

• Assist in pipeline/forecast preparation and management

• Answer phones and direct all incoming calls to appropriate party promptly and efficiently

• Communicate and handle incoming and outgoing electronic communications on behalf of the Partners

Education

BACHELORS SOCIAL WORK, NYACK COLLEGE, Manhattan

AUGUST 2 0 2 1 — APRIL 2 0 2 4

DEGREE IN VIEW

BSC ECONOMICS, LAGOS STATE UNIVERSITY, Lagos

APRIL 2 0 0 4 — J ULY 2 0 1 0

Courses

OSHA 10 & 30

F EBRUARY 2 0 1 9

HHA CERTIFICATION, FORDHAM INSTITUTE

APRIL 2 0 1 9 — J UNE 2 0 1 9

CUSTOMER SERVICE DIPLOMA, CAREERFORTE

J UNE 2 0 0 9 — AUGUST 2 0 0 9

CALL CENTER AGENT CERTIFICATION, CAREERFORTE

J UNE 2 0 0 9 — AUGUST 2 0 0 9

CUSTOMER SERVICE CERTIFICATE MASTERS PROGRAM,

CAREERFORTE

AUGUST 2 0 0 9 — AUGUST 2 0 0 9

References

MS. UJU from ALLBOROUGH PERSONAL CARE INC

646-***-****

Extra-curricular activities

VOLUNTEER/AME COMMUNITY EDUCATOR, ALZHEIMER'S

ASSOCIATION, Houston

F EBRUARY 2 0 2 3

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