Alayah Mcrae

Customer Service Representative

Philadelphia, PA 19144

advk3s@r.postjobfree.com

+1-267-***-****

Career Objective

Established Call Center

Representative with 4 + years of

experience, Looking for à role to

leverage my problem-solving and

efficiency skills to help ensure

customer satisfaction at a

company.

Authorized to work in the US for any employer

Work Experience

Call Center Agent

AppleOne - Philadelphia, PA

June 2020 to April 2022

• Answered 10 + calls per hour.

• Maintained a professional, friendly demeanor with customers at all times, receiving 100 + positive customer reviews.

• Established Knowledge of protocols, answering customers inquiries, and reducing wait times. Sales Associate

Verizon - Philadelphia, PA

June 2018 to March 2020

• Greeted customers as they entered the store, and immediately helped them check in for appointments or find products.

• Achieved 99.5% customer approval rating with a compassionate and empathetic approach.

• Stayed up to date on new program offerings, and proactively made recommendations to customers based on their interest.

Security Guard

Alied Universal Security - Philadelphia, PA

February 2017 to April 2018

• Provided customer service to clients, employees, and guest by carrying out safety and security procedures.

• Site-specific policies and when appropriate, emergency response activities.

• Report safety concerns both verbally and in writing answer phones and greet guests in a professional, welcoming manner.

Education

12 grade

Bartram John - Main - Philadelphia, PA

September 2006 to June 2007

Skills

• Verbal communication (7 years)

• Quick learner (8 years)

• Problem Solving

• People Focused

• Goal Driven

• Phone Etiquette (8 years)

• Customer Service

• Computer Skills

• Data entry

• Microsoft Word

Contact this candidate