Service Worker Center Agent
Resume:
Chiquita Spearman
Goal oriented direct service associate
Shreveport, LA 71109
*********@*****.***
I am a people person. I love to work with the elderly. My experience with the elderly is direct service worker. I've been responsible for the care of patients,feeding,clothing, logging information, and also driving them back and forward to there appointments. I am a quick learner. I'm also open to learning new things making a better career for me and my family. Authorized to work in the US for any employer
Work Experience
Medical Transport Driver
Superior Transportation - Shreveport, LA
April 2018 to October 2021
• my duties are to pick up clients take them to there appointments at their proper time.
• then I go back and pick client up from appointment and take them back home
• I also make sure my client is safely in the vehicle buckle up .
• I write a log on my clients activity in a log book Non-Emergency Medical Transporter
Reliable Transportation - Shreveport, LA
April 2017 to February 2018
My job was take patients back and forth to there appointments make sure they are safe an secure in the vehicle. I also made them feel comfortable had great conversations with them. I cared about my clients well being.
Direct Service Worker (CNA)
D& K Care Services - Shreveport, LA
August 2013 to November 2016
My duties where to get my residents up in the morning prepare them for breakfast,get them dress, light house duty. Also sometimes I would take them to go grocery shopping are to there doctor appointments. I also showed them love and let them know that I did care for them and was there for they every need if I can help them .I worked with 5 patients a day provided them with emotional support. Took their vitals and maintain a peaceful work place.
Call Center Agent
Dillard's, Inc. - Nashville, TN
October 2010 to January 2014
To assist customer with purchases, refunds,wrong product orders,etc. I had to make sure the customer was satisfied with whatever the case was about. It was my responsibility to complete the call with honor and respect for my customer.
Education
High school diploma in Adult education
Southeastern High School - Miami, FL
February 2016 to December 2017
Skills
• Fast learner (10+ years)
• Driving (10+ years)
• Microsoft Word
• Delivery Driver Experience
• Driver
• DIRECT SERVICE WORKER (8 years)
• MEDICAL TRANSPORTION (6 years)
• Home Care
• Senior Care
• Vital Signs
• Adult Education
• Caregiving
• Nursing
• Hospice Care
Languages
• English - Expert
Certifications and Licenses
Class D
Chauffeurs License
CPR Certification
Assessments
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Completed
January 2021
Identifying and resolving common customer issues
Full results: Completed
Call center customer service — Proficient
January 2021
Applying customer service skills in a call center setting Full results: Proficient
Data entry: Accuracy — Proficient
January 2021
Entering data quickly and accurately
Full results: Proficient
Sales skills — Completed
November 2021
Influencing and negotiating with customers
Full results: Completed
Written communication — Completed
November 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Verbal communication — Completed
November 2021
Speaking clearly, correctly, and concisely
Full results: Completed
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