Service Representative Resources Assistant

Toni Lynn Arroyo

**** ****** ****** • Santa Clara, CA 95051

Cell: 408-***-**** • E-Mail:********@**.***

SUMMARY

A well-trained and highly organized Human Resources Assistant/Customer Service Representative with years of experience who will provide high-quality service and satisfaction at or above company standards.

EXPERIENCE:

With Grace Hospice and Palliative Care 2015- Present

Hope Advocate Administration/HR & Office Manager

Interviewed potential new employees and conducted reference and background checks.

Answered phones, scheduled new client assessments, employees and client's logs and schedules.

Responsible for providing advertisements and employment opportunities at local employment fairs.

Responsible for selecting, hiring, firing, training, scheduling, and performance review of personnel.

Controlled department labor and supply costs and established and maintained accurate records.

Managed a staff of 16 employees.

Processed accounts payable and accounts receivable monthly.

Managed all employees’ benefits, open enrollment, any employee issues with benefits I answered and supported the employees.

Prepared payroll for weekly process.

Investigated injuries/accidents, reports, documented injuries to workers compensation Insurance.

Referred unresolved customer issues to proper department to further investigate and logged results.

Foothill Community Health Center 2013-2014

Human Resources Assistant

Maintaining proper records of employee attendance and leaves

Assist HR Manager in policy formulation/

Support for HR Manager in open enrollment for employee benefits.

Ensure smooth communications with employees in a timely manner to resolve any of their queries.

Coordinate training and orientation for new hires.

Produce and submit reports on general HR activity.

Schedule meetings, interviews, HR events and maintain agendas.

Education

Medical Assisting, Institute of Business and Technology (IBT)

Computer Education/General Education, De Anza College

Basics of Business Management, Merry Maids

Leadership Training for Managers, Dale Carnegie Training

Knowledge of EPA, OSHA, Health Department and Fire Marshal Requirements/Regulations.

References: upon request

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