Service Specialist Customer
Resume:
KAMESHA BROWN
Houston, TX *****
************@*****.***
Professional Summary
Experienced rehabilitation coordinator with a focus in substance abuse, cognitive behavior practices, conflict resolution, and resident empowerment. Dynamic customer service specialist adept at working with the community to foster relationships between customers and producers. Seeking a challenging role in a dynamic organization where I can marry my customer service/social service skills to meet the needs of vulnerable populations.
Summary of Qualifications
Leadership
Participated in a several social service classes including peer support, health education, and MRT through the City of Houston
Coordinated and facilitated rehabilitation groups including anger management, critical thinking skills, thinking for a change, and substance abuse.
Mediated conflict and presented resolutions to maintain a respectful environment.
Communications
Facilitated one-on-one and group sessions with approximately 20 clients up to 3 times per week.
Presented lectures on self esteem and positive reinforcement to build clients confidence.
Maintained and filed records of client participation, needs, and behavior.
Customer Service
Certified customer service specialist with over a decade of experience as a sales associate clearing over 1500 sales of a mixture of products per week.
Excelled at inventory control managing bi-weekly purchase orders and keeping track of inventory using the specific identification method.
Informed customers of new product lines and using skilled promotional methods
Education
Central Texas College, Killeen TX 1998
A.S Lithographic Arts
Certification
ETA International, Burnet, TX 2021
Customer Service Specialist
Work Experience
Cherish Living LLC, Houston, TX 2022-Present
Caregiver
Management Training Corporation, Burnet, TX 2020- 2021
(Volunteer) Coordinator/Facilitator
Melton, Killeen, TX 2017-2019
Customer Service Specialist
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