Customer Service Camp Counselor

Elena M. Travis

** ******* **** *****, *********, NY 14534

585-***-****, ***@*********.**.***

EDUCATION

Siena College, Loudonville, NY, Expected Graduation: May 2022

B.A. in Marketing, Concentrations in Marketing Communications and Digital Marketing

St. John Fisher College, Rochester, NY, Expected Graduation: May 2023

Bachelor’s Degree in Marketing

RELEVANT EXPERIENCE

Social Media Representative/Customer Service, State Farm, Rochester NY June 2020-Present

Oversee social media presence, engagement and analytics individually for the agency

Utilize Hootsuite to implement company specific posts and create new content/flyers to market insurance services

Provide quality client service by addressing initial phone calls and referring to appropriate parties

Address specific questions regarding auto insurance

Develop skills in Customer Service Representation and Marketing Endeavors

ADDITIONAL WORK EXPERIENCE

Cashier, Wegmans, Henrietta, NY July 2017-January 2021

Represented a strong company brand through exceptional, tailored and efficient customer service

Properly trained to address a variety of customer situations including the use of technology, high risk concerns, safety matters and problems

Collaborated with fellow Cashiers to provide guidance and consult on a variety of customer related issues

Cashier, Tom Wahl’s Basin, Pittsford, NY February 2016-July 2017

Provided efficient customer service by completing orders and implementing active listening

Maintained overall organization and cleanliness through proper removal and disposal of trash, sweeping and moping and restocking materials

CAMPUS INVOLVEMENT

Member, American Marketing Association (AMA) September 2020-August 2021

Enhance marketing professional skills through meeting engagement and lectures from industry professionals

Member, Christian Crusade August 2019-August 2021

Connect with fellow students to discuss spiritual engagement and build new relationship

Finance Committee Member, Teddi Dance for Love August 2021-Present

Marketing Committee Member, Student Activities Board August 2021-Present

Coordinate various events on campus to facilitate a connection and deepening of relationships between students through activities that are engaging and accomplishing the importance of the mission statement of St. John Fisher.

VOLUNTEER EXPERIENCE

Diversity Social Justice Advocate, Pittsford Mendon High School, Pittsford, NY September 2016-June 2019

Partner, RocKidsConnect, Rochester, NY September 2016-June 2019

Volunteer, Flower City Work Camp, Rochester NY April 2016-April 2018

Camp Counselor, JASY, Riverton, Jamaica July 2017

AWARDS AND ACHIEVEMENTS

The Dr. Louis J. and Alice Gazeley DeRusso Scholarship August 2019-August 2021

Jessica Bruno Memorial Scholarship June 2019

Marketing Committee Member of the Week for SAB November 2021

SKILLS

Technical: Proficient in Microsoft Office (Word, PowerPoint, Access, Excel)

Certifications: Hootsuite Marketing, Google Analytics Individual Qualifications, Google My Business, Bloomberg Certification

Professional: Collaborator, Customer Service, Leadership, Problem Solving, Analytical

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