Customer Service Specialist
Resume:
John Gurney
Novi, Michigan *****
Work/Cell Phone: 734-***-****
E-mail: *********@***.***
Summary
Semi-retired technology/mortgage/customer service specialist looking to stay active in the work force. My strong, diversified background in technology, finance and sales combined with my strong work ethic and Navy experience has allowed me interact with today’s diversified workforce at all levels.
Professional Experience
Cutomer Service/Sales Experience
Driver/Support for client
Novi, Michigan Mar 2020 - Current
Duties: Provide transportation to/from various activities as required
Bath Planet of Michigan Nov 2019-Mar 2020
Livonia, Michigan
Duties: Representative for Bath Planet products
Atlas Home Improvement Oct 2012/Oct 2019
Whitmore Lake, Michigan
Duties: Representative for Atlas product – promoted to Manager for Shows and Events
And support for 10 Home Depot stores
Links of Novi Golf Course May 2012 – Oct 2012
Duties: Worked as starter/ranger to provide customer service to players. Ensure consistence pace of play on course and adherence to golf course policies.
Cattails Golf Course May 2010 – May 2012
South Lyon, Michigan
Duties: Worked in pro-shop and as starter/ranger providing customer service to players. Ensure consistent pace of play and adherence to golf course policies.
Colonial Mortgage Corporation
Livonia, Michigan Jan 2007 – May 2010
Duties: Provided financial and mortgage expertise to clients.
Precision Funding Corporation
Livonia, Michigan Dec 2005 – Jan 2007
Duties: Provided financial and mortgage expertise to clients.
Out of business.
Quicken Loans July 2005 – Dec 2005
Livonia, Michigan
Duties: Provided financial and mortgage expertise to clients.
Matick Chevrolet -Technical Internet Sales
Redford, Michigan Jan/July 2005
Duties: Responsible for customer internet traffic and sales.
Tamaroff Dodge – Internet Sales Jan/Sept 2004
Southfield, Michigan
Duties: Internet car sales.
Out of business.
Information Techonology experience.
The Medstat Group – Director MIS
Ann Arbor, Michigan April 1997 – March 2004
Key Accomplishments:
Improved Customer Satisfaction for Help Desk support with annual rating of 4.6 on scale of 5.0
Reduced E-Mail Spam by 85% implementing state-of-the-art filtering system.
Implemented company wide cell phone plan for qualified employee’s reducing annual cell phone expense by $20K.
Managed, negotiated and purchased license agreements for key Medstat vendors: i.e. Oracle, SunGard, SAS, HP, and Syncsort.
Redesigned Medstat’s Home Page for customers resulting in an increase in Internet visitors by 25% and length of visit by 15%.
Member of the Disaster Recovery team.
Awarded Medstat’s Leadership Award in 1998.
Detroit Medical Center – Manager MIS
Detroit, Michigan March 1996 – April 1997
Key Accomplishments:
Human Resources - Implemented Resumex software in Human Resources significantly reducing the recruiting timeline while meeting all government reporting compliance.
Decision Support – Implemented TSI Decision Support software which provides financial and clinical data in support of hospital operations.
Medical Records – Development work plan for bar-coding medical records to track movement of files and reduce lost time due to misplaced files.
Society of Manufacturing Engineers – Manager MIS
Dearborn, Michigan August 1990 – March 1996
Key Accomplishments:
implemented a suite of Oracle financial applications replacing an antiquated Univac system. CASE technology was utilized to design and provide SME with state-of-the-art applications for their three key business divisions, Exposition, Membership and Conferencing.
Managed a staff of 15 SME employees and 12consultants to assist with design, training and implementation or new Oracle bases systems.
Responsible for all aspects of Data Center’s operation.
Built a cohesive MIS Team resulting in zero turnover for 5 years.
Education / Military
BS, Marketing/Information Systems, Davenport University, Dearborn Michigan.
Numerous Technical/Management/Project Management, IBM, Oracle courses.
Member Worldwide Executive Counsel for Information Technology
U.S. Navy – Top Secret Clearance
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