Spin, Bant, CRM, Salesforce, Salesloft, Hubspot, Linkedin
Resume:
Emperor Williams
SALES DEVELOPMENT REPRESENTATIVE
Haines City, FL
************@*****.***
OBJECTIVE
Leverage 8+ years of customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I have a true passion for technology and people and recognize that organizations thrive off technology and sales. I am an excellent communicator and easily adapting my methods of implementation to the ever-changing scene, allows for proven results. I strongly believe in staying ahead of the curve; therefore, I strive to continue learning and finding new ways to successfully anticipate clients' needs.
EDUCATION —
EXPERIENCE
Course Careers
Technology Sales Development 02/2023
Everest College
Arlington, VA
Diploma in Medical Assisting11/2010
GEICO Lakeland, FL
Total Theft and Fire Claims Adjuster 06/2017 - 02/2023
-Investigated 70+ potentially fraudulent claims per day
-Responsible for file management through CRM software
-Maintained quality and revenue control
-Achieved a high settlement rate for total theft claims, resulting in customer satisfaction and retention
-Developed and implemented a streamlined claims review process, reducing settlement time by 20%
Fix Auto USA San Diego, CA
Call Center Agent 06/2015 - 06/2017
-Responsible for B2C calls with prospective clients
-High inbound and outbound call volume to resolve prospect inquiries
-Advised and coached customers on the next steps to get them back on the road after an auto accident
KEY SKILLS —
SPIN – BANT – Salesforce – Cold Calling – Maintaining Pipeline – CRM Management – Cadence – B2B Sales – Prospecting – Cold Emailing – Organizational Structure – Outreach - ZoomInfo
US Army Reserve Fort Belvoir, VA
25U Signal Support Systems Specialist 10/2012 - 10/2020
-Maintained signal support systems and provided technical advice to commanders, staff, and subordinates
-Responsible for conducting troubleshoot and diagnose equipment issues, minimizing downtime and ensuring maximum system uptime
-Develop and execute training plans to ensure personnel are properly trained to use and maintain signal support systems
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