Call Center Senior Supply

Avery King-Neville, shrm-scp

770-***-**** ******@*******.***

Trusted Business Advisor-Risk, Compliance Partner

Human Resources Leader and business advocate adept at devising creative human capital solution(s) that drive business results and align with the culture and priorities of the Organization. Skilled at partnering with key organizational stakeholders to successfully design and advocate for effective strategies that deliver solid results and persuading senior leadership to invest and support in proposed strategies. Proven record of accomplishment in driving critical change management initiatives including organizational, leadership and functional restructures. Exceptional communication skills with a demonstrated ability in establishing and/or restoring trust and HR credibility: patiently cultivating strong relationships and enabling positive customer experiences. With a keen focus on EBITDA, specialties include designing and implementing creative HR business solutions around:

Risk Management, Due Diligence

Performance Management

Employee engagement

Succession Planning

Employee and Labor Relations

KPIs: benchmarking, trend analysis

Talent Management

Implementations, Transformations

Employment Compliance

Mergers, Acquisitions, Divestitures

Investigations

ADR, Mediations

Organizational Development

Compensation and Total Reward Strategies

Change, Culture Management

Professional Experience and Contributions

DIRECTOR, HUMAN RESOURCES

AIRGAS

July 2013-May 2018

Advisor to multiple BU Presidents and executive staffs; strategic coach and consultant on high-visibility, complex issues and initiatives related to organizational development, talent and performance management, employee relations, change management, labor relations and regulatory compliance.

Investigated high-impact, complex internal and external complaints, charges involving EEOC, DOL, NLRB, fraud, Workers Comp; successfully resolved all cases prior to litigation.

Lead HR stakeholder in union election campaigns, mediated escalated labor grievances, negotiated with the businesses on first and renewal labor contracts, successfully campaigned to decertify three long-standing Union contracts saving the business an estimated 360K.

Partner with COEs on enterprise-wide projects and initiatives; lead HR stakeholder on numerous enterprise transformations and program migrations; Taleo, Kronos, ADP, SAP, Google Kite.

Advocated successfully and numerous performance development and leadership enhancement programs and resources including lateral cross training, business rotations and stretch assignments, high potential assessments, Hogan, PXT, 9 Box, Predictive Index, CDL Driver assessment.

Designed recruiting strategy for CDL drivers, reducing average number of open positions from 38 to 8, and time to fill from 40+ days to 16+ days.

Leader of high performing, action-oriented HR team responsible for field and back-office support of 2,600 Corporate, as well as Distribution and Production employees across 50 US locations.

Responsible for maintaining efficiency of HR processes and initiatives including recruiting, employment and onboarding, employee and labor relations, coaching, training and development of managers and employees, DOT compliance, performance management, salary administration, employee recognition.

HUMAN RESOURCES MANAGER UNITED PARCEL SERVICE

April 2007-June 2013

Delivered HR business partner support for 1,300 Corp and field employees including: Senior Supply Chain Solutions leadership and their staffs including Freight Forwarding, Air and Ocean, Customs Brokerage, Transportation, Logistics and Distribution, as well as Corporate shared service functions: IT, Sales, Plant, and Industrial Engineering, Legal, Contracts, Finance and Accounting, HR, Credit and Collections, warehouse, and call center populations.

Developed and executed action plans to drive business results related to recruiting, talent development, performance management, succession planning, new customer implementations, community relations, salary administration, compliance training.

Employee Relations Champion; lead HR stakeholder for the Annual Employee Engagement Survey; partnered with field management to understand scores and develop action plans to drive improvement, resulting in an average increase of 30+ points year over year.

Led union avoidance training, conducted investigations, ADR, LOAs, salary administration, employee recognition.

Managed team of twelve recruiters.

Prepared AAP for Corporate establishments; monitored employment activities including hires, transfers, promos, terms, and adjusted AA goals; accordingly, report quarterly results to Executive Leadership.

Educate business leaders and HR partners on EEOC (Title VII) hiring protocols.

Audit compliance records of UPS employees and contractors to ensure that we are recruiting and selecting in accordance with contract agreements and Gov't regulations, DOL, ICE, DOT.

Education

Master’s Degree, Human Resource Management – Stony Brook University, New York

Bachelor of Arts Degree, History– Stony Brook University, New York

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