DRAKE
MARTINEZ
CUSTOMER SERVICE
*****@*****.***
Las Vegas, Nevada 89183
CONTACT
Seeking an opportunity to work in a
career field that provides the ability
to utilize Customer Service skills
while ultimately gaining valuable
professional experience. Confident
leader seeking to add value to any
organization with the ability to learn
quickly and understand the
importance of teamwork. Organized,
detail oriented, and experienced in
properly handling customer inquiries
and transactions.
CAREER OBJECTIVE
Sales Associate
Boot Barn, Las Vegas, Nevada
Receptionist And Dog Bather
lulu's dog salon and spa, Henderson, Nevada
Track Marshall
Andretti Indoor Karting And Games, San Antonio, Texas EXPERIENCE
September 2022 - January 2023
Operated cash register and POS to process sales transactions and handle payments.
•
Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
•
Followed checklist to complete retail store opening and closing
• activities.
Drove sales through customer relationship building and suggestive selling techniques.
•
Trained new employees on company policies and strong sales techniques.
•
February 2022 - June 2022
Retained records of services provided and vaccination records for
• pet clients.
Did facility laundry and cleaned, organized, maintained and disinfected kennels and tubs.
•
• Maintained a clean and inviting atmosphere for customers.
• Provided excellent customer service.
Handled inquiries about the salon and provided detailed information about salon offerings.
•
October 2020 - March 2021
Worked productively to determine the needs of customers and answered all questions.
•
Followed all safety procedures and regulations to avoid injuries and
• accidents.
Cleaned karts every time the customer finished a race and removed any trash off the race track.
•
Screened all guests for specific ride criteria, refusing patrons for not meeting height requirements.
•
• Directed patrons to rides, seats or attractions. November 2019 - May 2020
Line Worker
Chipotle, Las Vegas, Nevada
Cleaned work stations and floors to prevent dirt, grime and dust buildup.
•
Main position to serve guests in front line according to Chipotle's guidelines.
•
• Provide friendly customer service.
Helped opening and close restaurant stocking any utensils, napkins, lids, and straws.
•
Greeted and accommodated guests, building positive experience from first interaction.
•
• Involved with helping new employees.
High School Diploma
Beacon Academy Of Nevada, Las Vegas, Nevada
EDUCATION
December 2019
SKILLS
• Cash Handling
• Customer Service
• Stocking and Receiving
• Upselling Techniques
• Store Opening and Closing
• Sales Generation
• Teamwork and Collaboration
CERTIFICATIONS
• TAM Card
• Food Handlers Card
• Sheriff's Card
References available upon request
REFERENCES