Front Desk Application Analyst

Billy Clayton Banks

Objective

To apply my knowledge and experience in an organization where I can contribute to the growth and success of the company and its clients.

Summary

Twelve plus years of experience in managing, planning, implementing, training, and supporting a wide array of applications, business processes, and customers. Dependable and self-motivated to achieve personal and organization success.

Education and Certifications

Computer Science East Tennessee State University Johnson City, TN HIPPA Certification Mar 2006 - Current

Experience

Team Lead Uncle Bill’s Pet Center Fishers, IN Oct. 2021 - Current

• Managing the store

• Sales

Scheduler Comfor Care - RHS Services LLC Indianapolis, IN May 2021 - July 2021

• Scheduling home health aides

Program Manager Help at Home Eagle Creek, IN Nov. 2020 - May 2021

• Managing and scheduling home health aides

Business Application Analyst Forum Credit Union Fishers, IN Sept. 2019 - Mar. 2020

• System Administrator for the Nautilus System

• Certified Nautilus Administrator

• Duties include Managing all aspects of the program for the conversion from the AX system into Nautilus

• Validating conversion data for accuracy

• Setting up scheduled jobs and processes using cold and dip processes for the ingestion of data from various applications

• Monitor all processes to ensure the job completed

• Create custom queries for various departments reports

• Support users of the Nautilus System

Email: *****@*******.***

Phone: 317-***-****

9845 Zion Way

Pendleton, IN 46064

Product Manager GEMMS Indianapolis, IN Jun 2013 – Nov 2018

• Managed GEMMS Transcription System (GTS), GEMMS Patient Health Record (PHR) modules, Direct Mail and Diagnostic Reporting Module (DRM)

• Worked with VP of Development establishing application requirements

• Responsible for managing testing and deployment deadlines

• Orchestrated test cases and application testing within the Test Center

• Owned and managed all application documentation and user manuals

• Developed and deployed all user training manuals and videos

• Worked with IT team on application deployment and maintenance releases at client sites

• Continued help desk support and front desk responsibilities Senior Product Specialist GEMMS Indianapolis, IN Mar 2006 - Jun 2013

• Trained clients on all aspects of the GEMMS ONE application from entry-level to Cardiovascular Surgeons

• Performed both on-site and remote training sessions utilizing a variety of online meeting and collaboration tools such as GotoMeeting, AnyMeeting, join.me, and zoom.com

• Developed company-wide training materials used for client training

• Worked closely with the development department providing feedback on applications from training and testing

• Managed implementation and training schedules with other Product Specialists

• Annually presented at the GEMMS User group on the GEMMS ONE application Helpdesk Coordinator Indiana Hand to Shoulder Center Indianapolis, IN Jul 2002 - Mar 2006

• Triaged incoming support calls based on priority of issue and category of support

• Identified and took corrective action to solve problems with computer systems

• Primary contact and support for the Ideal software application

• Setup all users in Active Directory

• Setup all security key tags using Kronos

• Maintained the phone system

• Responsible for all backups

• Responsible for communicating with Vendors for purchasing and/or leasing desktop, laptops, servers, printer copiers and cell phones

Helpdesk Community Hospital Indianapolis, IN Jun 1998 - Aug 2008

• Primary contact for desktop support

• Executed and managed all system backups and offsite retention of media

• Worked with management of on the frequency and distribution of monthly reports

• Primary contact with Ideal software, worked with vendor of maintenance updates

• Managed employees in Active Directory

• Supported a wide lineup of application to include, Centricity, HBOC, Tandem, Ideal Skills

Hobbies and Extracurricular Activities

• Special Olympics of Hamilton County coach and volunteer

• Women's Travel Softball coach

• Softball

• Bowling

• Microsoft Office

• Project Management

• Application Management & Support

• Customer Service & Support

• Communication

• Public Speaking

• Training and Development

• Creative Problem Solving & Troubleshooting

Contact this candidate