Customer Service Assistant Manager

Profile

Self motivated and driven individual, with excellent communication skills, teamwork,

and time management. Great customer service skills and retail level experience. Proven problem solving and troubleshooting skills to determine and identifying computer systems problems and potential solution set. Experience

Genius, Apple Retail, Santa Monica, California. 2012 - Present

• Help customer get started and quick efficient support

• Probe and quick assessment of customer’s computer system problems.

• Efficiently report and document issues reported, and troubleshooting steps of customer reported issues.

• Provide Advice and solution using knowledge of current Apple technology to help with Apple mobile devices

• Flexibility to regularly rotate through different technical specialties and skill set.

• Strong Technology interest, and ability to learn about new technology and products

• Delivered great customer service experience in any environment

• Strong communication skills to interact with individuals as well as group of customer

• Identified customers need and pair the right technology to match customers technological needs

Assistant Manager, Rochester Big & Tall (Casual Male inc), Beverly Hills, California 2009 - 2011

• Employee training and knowledge about product

• Prepared employee schedule

• Communicated with team and mediate disagreement within the members

• Meet store revenue goals

• Organized and prioritized customer tailoring needs to ensure that they were perform in a timely manner.

• Customer’s satisfaction, by providing right expectations and create opportunity solutions for customer’s needs.

Education

Devry University, Sherman Oaks, California

Bachelor’s Computer Information Science 2014 - 2019 University Dr. Jose Matias Delgado, San Salvador, El Salvador School of Medicine 1999-2004 all Pre-Med courses

Skills

• intermediate knowledge of Windows, Mac, iOS, Linux Operating System, Microsoft, Mobile Hardware Repair and Maintenance

• Apple Mac and Mobile devices repair Certification

• Basic Programming logic and design in C# and Python, computer networking setup and maintenance

323-***-****

********@*****.***

31828 Autumn Sage Ave.

Las Vegas, Nevada,

89031

SALVADOR E TOLEDO

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