Center Specialist Customer Service

BRANDON T. MITCHELL

**** ***** **** ***** • Mattteson, IL 60443 • 708-***-**** •

*********@*****.***

CLIENT RELATIONS OFFICE OPERATIONS BUSINESS

ADMINISTRATION

I am performance driven for incorporating my professional attainments with an organization that is a fast-paced customer service and office operations. Strong organizational and communication skills are an asset with my abilities to associate with multiple business functions and converse with individuals regarding an ethical perspective. I have an advanced apprehension for customer needs and an industrious consideration for details resulting in superior customer service and high levels of client gratification.

EDUCATION

Jones International University, Centennial, CO

MBA with a Specialization in Accounting, 2011

GPA: 4.0

Tennessee State University, Nashville, TN

B.S Degree in Family and Consumer Sciences, 1999

EXPERIENCE

Jones International University Centennial, CO 80112 Professional Student 2/2009 – 5/2011

Devotion of my time to mastering the skills needed to succeed as a first-class candidate for all accounting disciplines. I am fortunate to maintain a GPA of a 4.0 throughout my whole entire term.

“Race to the Top” Denver, CO

Proposal Writer 2008-2009

Worked with administration and prepared proposals to build funds regarding Denver Charter Schools.

Iron Mountain Denver, CO

Record Center Specialist 2006–2008

Essential Functions

•Internally services the customers by maintaining their inventory through performing record center tasks including retrievals, incoming, destructions, internal moves, permanent withdrawals and any special projects requested.

•Process all incoming media orders including, scanning carton barcodes and locations, storing items in record center, downloading scanned information, investigating and resolving all exceptions and, at times, closing the order in Safekeeper system.

•Process media retrieval orders including pulling the items, verifying item, closing service order on Safekeeper, manifesting all orders, bundling all orders and preparing for shipment to customer.

•Process all internal moves including pulling media from one location and storing it in another location, investigating all exceptions and closing all work orders in Safekeeper.

•Process all destructions including pulling required media, verifying it for accuracy, preparing it for cartage, investigating and resolving all exceptions and closing all work orders in Safekeeper.

•Research and resolve discrepancies encountered during above processes and communicate difficult issues or problems to manager.

•Prepare and process all record center paperwork necessary to accomplish the above processes.

•Inspect and maintain all equipment including, Telxon scanner, wedge, Safekeeper terminal, ladders, etc.

•Observe safety procedures and report any safety issues.

•Perform other duties as assigned.

RELEVANT SKILLS

Typing 30 WPM Computer Literate – MS Office Suite

Record Keeping Customer Service

Office machines Multitasking

PUBLICATIONS

I have 4 Books out for Publication since I have began 2011-Present my writing career. These are self help books:

1. Sea-ing/Seeing A Vision Beyond The Surface 2020-Present 2. 38 Magnets 2014-2018

3. Words From The Wise To Enlighten One’s Mind 7/2014 4. The Creative Thoughts Of My Lines To Enhance One’s Mind 10/2012 WOOD WORK

I specialize in wood carving designs and wood burning. I design wooden plaques with a special message. I wood burn plaques graduations, birthday gifts, memorials, and special rewards. I use other mediums, such as tree plaques. I also paint, and stain designs on wood, as well as drawing and painting portraits of people, landscape designs, and more.

ACTIVITIES

Exercise (physically and mentally), and creative writing.

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