Customer Service Team Member

PATTY MCGUIRE

********@*****.*** 480-***-**** Phoenix, AZ 85032

Summary

Service-driven professional with a 20 year background in the Healthcare sector. Personable and reliable desiring opportunities to utilize my skills and experience in busy environments.

Skills

●Project Management

●Staff Development

●Teamwork and Collaboration

●Work Planning and Prioritization

●Technical Proficiency

●Hiring and Training

●Documentation and Reporting

●Performance Tracking and Evaluation

●Problem Resolution

●Team Leadership

●Goal Setting

●Scheduling and Coordinating

●Performance Evaluations

●Managing Operations and Efficiency

●Workforce Management

●Inter-Department Collaboration

●Capital Improvement Planning

●Administration and Reporting

●Professional and Courteous

●Customer Service

●Time Management

●Decision Making

●Negotiation and Conflict Resolution

●Customer Relationship Management

●Process Improvement

●MS Office

Experience

Manager Honor Health Scottsdale Shea Medical Center - Scottsdale, AZ 07/1992 - 03/2022

●Trained employees on additional job positions to maintain coverage of roles.

●Assigned tasks to associates to fit skill levels and maximize team performance.

●Recruited and hired qualified candidates to fill open positions.

●Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

●Led team meetings and one-on-one coaching sessions to continuously improve performance.

●Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

●Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

●Exercised good judgment and decision-making in escalating concerns and resolving issues.

●Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Education and Training

University of Minnesota Twin Cities, Minn

Bachelor of Science Clinical Laboratory Science

Contact this candidate