Account Executive Customer Care

SCOTT STEERE

***********@******.*** / C: 206-***-****

Tacoma, Washington 98001

SUMMARY

High-achieving Senior Account Executive with over 20-year history of accomplishment in prospecting high-quality leads, promoting sales and serving customer needs. Motivated and driven professional with expertise in IT hardware, software, and services.

Distinct history of bringing in new clients. Knowledgeable about streamlining protocols for increased revenue, productivity, and customer satisfaction. Dedicated to individualized service and top-of-the-line customer care.

Goal-driven successful at deepening customer relationships and selling company products and services. Ready to apply those years of experience to new position with room for growth and advancement.

SKILLS

Account management

Account planning

Budget development

Prospecting abilities

Sales methodologies

Communication

IT hardware, software, and services knowledge

Pipeline management

Revenue generation

Relationship management

Customer relationship management

Results-oriented

Prospecting and networking skills

Customer relationship development

Customer needs assessment

Product and service knowledge

Inside and outside sales

Territory sales

Sales closing

Client acquisition strategies

Sales strategies implementation

EXPERIENCE

Sr Account Executive / iT1 - Tempe, AZ (remote) 07/2020 - 07/2021

IT hardware, software, and service sales, primarily to tribal entities who had applied for the 2.5GHz Government Grant.

Facilitated creation of business plans and technical processes for multiple tribal entities resulting in more than $5 Million in grant awards and system installations for internet and cellular service to underserved tribal communities.

Sr Account Executive / Zones - Auburn, WA 09/1999 - 03/2020

Took a "Dead" territory from 47K in revenue to over 750K in margin in less than 8 months with accounts that were previously prospects.

Managed over 30 accounts at one time while bringing in over $60 Million in revenue over a few short years.

Generated over $6 Million in margin by account development.

Increased net new sales by 800% over last year after moving to new territory.

Day-to-day responsibilities (for both Zones and iT1) 09/1999 - 07/2021

Established and enforced sales goals to boost team success.

Generated new accounts by implementing effective networking and content marketing strategies in conjunction with my team and the extended teams of manufacturer reps.

Researched and secured new accounts within assigned territory to increase sales and profitability.

Collaborated with new customers to give details about company offerings to grow those from fledgling accounts to solid business partnerships.

Strengthened online presence to capitalize on cost streamlining and time to market for customer demand and needs.

Delivered exceptional account service to strengthen customer loyalty.

Made actionable and insightful recommendations for new products, extensions, or enhancements.

Produced sales documents, finalized deals, and filed records.

Developed strong and long-term client relationships by performing consistent and complete cadence planning.

Attended company and industry events to network with potential customers and generate leads.

Addressed customer questions and concerns regarding all areas of business within the organization.

Drove sales of company products and services by meeting with customers using strategic and organized approach.

Deepened relationships with account business by applying strong communication skills, excellent follow-through, and industry knowledge.

Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.

ACCOMPLISHMENTS

4-time winner of Account Executive of the Year.

20-time winner of Quarterly award.

40-time winner of Monthly award.

Sales leader in total revenue and margin for 5 years.

Received numerous manufacturer and Zones awards.

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