Customer Service/ Office Assistant
Resume:
Carmencita Alejandro
Bronx New York 10462
*************@*****.***
QUALIFICATIONS:
Work well without supervision
Bilingual Fluent English/Spanish with ability to translate
Excellent customer service
Skilled at learning new concepts quickly while working under pressure
WORK EXPERIENCE:
March 16, 2020 – January 31, 2023 E & M LOGISTICS
RECEPTIONIST
Answers telephone, directs calls to the appropriate associate. Will transfer a caller to an associate’s voice mail box when associate is unavailable.
Greets and directs visitors.
Takes and retrieves messages for various personnel.
Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
Receives, sorts and forwards incoming mail. Maintains and routes publications.
Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
Assists in the ordering, receiving, stocking and distribution of the office supplies.
Assists with other clerical duties such as photocopying, faxing, filing and collating.
Adds visitors to log when visiting.
Sent out drivers for physical exams.
September 2, 2014- July 17, 2019 CONCEPTS OF INDEPENDENCE
RECEPTIONIST
Answers telephone, directs calls to the appropriate associate. Will transfer a caller to an associate’s voice mail box when associate is unavailable.
Greets and directs visitors.
Takes and retrieves messages for various personnel.
Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
Receives, sorts and forwards incoming mail. Maintains and routes publications.
Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
Assists in the ordering, receiving, stocking and distribution of the office supplies.
Assists with other clerical duties such as photocopying, faxing, filing and collating.
Adds visitors to log when visiting.
Provides assistance to the staffs as needed.
Provides employment letters and employment verifications.
March 2010 - March 29, 2014 AARP FOUNDATION /SCSEP INTERNSHIP
RECEPTION/INTAKE SPECIALIST
Perform intake applicants, ensure required documents are submitted for enrollment.
Provide assistance to Project Director and staff as needed.
Answer phone, greet visitors, schedule appointments, make files and filing.
Keep file system in order, perform recertification and enter applicant’s information.
2005-2010 CASTLE PARTY SUPPLIES
MANAGER/OWNER
Provide all services for in-house clients.
In charge of inventory and all purchases.
Providing information and details on availability of products.
1990-2005 ROYAL BANK PUERTO RICO
Teller, Loan Servicing, Reception, customer service and filing.
Accounts Payable, Reconcile of Accounts, G/L accounts. Making sure all original city documentation was received and filed. Enter Clients information in the system.
EDUCATION:
1971 WATSON HIGH SCHOOL Puerto Rico
Adult Learning Center
2010-2011 Computer Course Bronx, NY
Microsoft Office
Excel
REFERENCE: Available upon request
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