LARRY BALDELLI

318-***-****, adv553@r.postjobfree.com, SHREVEPORT, LOUISIANA, 71107

SKILLS

Call management

System optimization

Upgrade coordination

Technical documentation

User support

Strong Communication Skills

Team Leader

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

EXPERIENCE

IT Team Lead, Mar 2019 - Oct 2022

NCR Corporation, Shreveport, Louisiana

Restored performance by completing basic repairs of hardware, software and equipment. Utilizing bench inventory reducing costs and expediting gaming machines to the floor.

Improved user performance by providing training in hardware and software use.

System Support Specialist, Feb 2017 - Oct 2019

GDIT, Shreveport, Louisiana

Utilized remote software to diagnose and triage problems.with a 90% recovery rate with no callbacks to home office.

Created new protocols for network and servers to detect discrepancies and issues within a two hour window

Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software.

Slot Machine Technician, Sep 2015 - Jan 2017

Eldorado Casino, Shreveport, Louisiana

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Removed highly damaged or malfunctioning slot machines from floor and completed complex repairs .reducing costs by over 50%

Expedited down times to rebuild parts and expenditures by75% without the use of vendor assistance.

Information Technology Student Assistant, Feb 2014 - May 2017

Colorado Technology, Colorado Springs, Colorado

Masters Degree in Information Technology GPA 3.8

Interned at Google:: Cyber Security, Database Management, Google Analytics, Software Engineering,, SQL, Enterprise Architecture, System Administration and Project Management.

Tier 2 Technical Support Specialist, Feb 2011 - Sep 2014

AT&T, Shreveport, Louisiana

Established new process flow allowing agents to resolve problems more timely and with a 70% decrease in call backs.

Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees.

Helped users via telephone to diagnose and triage problems.

Computer Instructor & IT Manager, Jan 2011 - Sep 2014

Ayers Technology, Shreveport, Louisiana

Instructed students on various computer science topics by preparing fresh, relevant lessons for today's computing environments.

Demonstrated concepts through interesting and challenging assignments.

Product and Project Manager

Summus Computer Systems, Houston, Texas

Designed technical upgrade paths, incorporating requested functionality and performance enhancements reducing costs by 60%

Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders leading to five new value added products.

Senior Sales Account Manager

NCR Corporation, Shreveport, Louisiana

Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.

Developed and conducted persuasive verbal sales presentations to prospective clients.

Established and recommended equipment purchases from client closing sales within a six month window

EDUCATION

Masters Information Technology: Information Technology

Colorado TEch, Colorado Springs, Colorado

Bachelor of Science (B.S.): Marketing

LSU Shreveport, Shreveport, Louisiana

ACCOMPLISHMENTS

Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period

Initiated two key partnerships which resulted in over 10M revenue growth.Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.

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