Inga F. Jones

**** ****** ******, ************, **, 19144 : Cell 267-***-**** adv4t9@r.postjobfree.com OBJECTIVE

Highly motivated Customer Service Specialist offering years of excellent client management experience. Outstanding organizational skills and familiarity in handling confidential and proprietary paperwork, and the ability to take accurate phone messages and deliver messages promptly. Ability to identify and resolve client-related service issues. Possess strong leadership and successful team building capabilities.

EDUCATION

Vica Technologies-Philadelphia, Pa, Microsoft Office Specialist American Continental University Online- Health Care Management – In Progress West Chester University - West Chester, PA 07-1987-05/1988 Major- Liberal Arts

CERTIFICATIONS

First Aid Certification 2018

WORK HISTORY

Germantown Cab-Philadelphia, Pa 03/2020 - Present

CUSTOMER SERVICE DISPATCH

● Provided Customer service to logisticare, drivers and client members to provide rides for medical runs for dialysis, therapy and doctor appointments.

● Dispatched rides for members. Wrote up all rides daily for medical runs to be dispatched.

● Served as liaison between staff and dispatch department Uber/Lyft Driver 06/2018 -02/2020

DRIVER

● Picked up customers when prompted by uber/lyft and dropped off at their destination.

● Worked my own hours

● Provided customer service when problems arose.

NHS-Sharon Hill, PA 09/2016 - 01/2017

CERTIFIED PEER SPECIALIST

● Provided peer counseling and support to individuals seeking to enhance their quality of lives.

● Encouraged and supported the enhancement of recovery through mentorship and the installment of hope and empowerment.

● Educated and modeled self-empowerment, self-advocacy skills, and self-responsibility as a core recovery-oriented principle guiding all aspects of service delivery.

● Assessed ongoing progress with recovery plans, guided individuals through necessary changes to plans and celebrated individual successes.

Human Achievement Project – Eagleville, PA 09/2015 - 08/2016 RESIDENT ADVISOR-PRIVATE HOME

● Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.

● Connected clients with community service and resource agencies.

● Displayed sensitivity to the cultural and linguistic needs of the clients and families served.

● Administered oral medications, following physician's prescriptions and hospital procedures. Catch Incorporated – Philadelphia, PA 01/2009 - 06/2016 CERTIFIED PEER SPECIALIST

● Facilitated recovery groups while instilling hope and values

● Kept track of attendance of participants and served as the liaison between therapists and clients.

● Encouraged clients to express their feelings and to develop insight into themselves.

● Counseled clients in overcoming dependencies, adjusting to life, and making changes.

● Referred patients, clients, or family members to community resources or to specialists as necessary.