Prevention Officer Police

RICARDO L. HINES

**-* **** ****** *****. Thunder Bay, ON. P7B 3K1 C: 204-***-**** *******.*****@*****.***

PROFESSIONAL SUMMARY

Seasoned professional with a wealth of experience in overall customer satisfaction and security services. Successful at developing positive relationships with stakeholders from all levels of any organization I have been a part of as well as my community at large. Approaches every interaction with care, compassion, and concern. Former Police Officer skilled at dealing with the general public and handling high-stress situations, including complex issues that needs an amicable resolution. Have a passion for doing the most good I can and seeing to the benefit and satisfaction of anyone I interact with on a daily basis.

SKILLS

Customer Service

De-escalation Training

Crisis intervention specialist

Possesses physical stamina

Criminal law knowledge

Probing and Interrogation techniques

CCTV Surveillance

Report Writing & Dispositioning

WORK HISTORY

Loblaw - Real Canadian Superstore 06/2019 - 12/2019

Loss Prevention Officer

. CCTV Surveillance

. Floor walking

. Generating Incident Reports

. Making Arrest for Theft Internal and External

. Conducting Store Audits

. Conducting meetings with store managers to find ways to increase client & overall stakeholder satisfaction

The Home Depot. Thunder Bay ON 12/2018 - 06/2019

Loss Prevention Officer

. CCTV Surveillance

. Floor walking

. Generating Incident Reports

. Making Arrest for Theft Internal and External

. Conducting Store Audits

. Conducting meetings with store managers to find ways to increase client & overall stakeholder satisfaction

Garda World Security – Thunder Bay, ON 02/2017 – 06/2019

Security Guard

. Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.

. Detected suspicious activities and watched for criminal acts and rule infractions.

. Circulated among visitors, patrons and employees to preserve order and protect property.

. Warned offenders about rule infractions and violations and verbally evicted violators from premises.

. Secured all doors in the office and main building after hours.

. Generating Police Incident Reports

. Providing Management with reports

. CCTV Surveillance

EDUCATIONAL

. Diploma, Manitoba Academic Credential Assessment Services, Winnipeg MB

. High School Diploma, Knockalva Technical High school – 1998 -2002

. Jamaica Police Academy - 2002

Community Involvement

2001- 2005 Served as a member of the Jamaican Police Force.

Enforcement in the areas of crime, as well as traffic

generating incident reports.

Contact this candidate