GEMELLE JENKINS

980-***-**** adv3qb@r.postjobfree.com

Charlotte, NC 28273 www.linkedin.com/in/gemellejenkins

Objective: I am a dependable, hard-working and highly self-motivated individual. I work well independently as well as with others. I want to contribute to the success of the company while gaining experience. I’m willing to take additional training if necessary to get the knowledge I need for this position.

T-Mobile

Technical Analyst 12/2022-2/2023

Conduct analysis to investigate ongoing or one-time operational issues

Support testing and validation

Evaluate and select solutions within the parameters of IT infrastructures, compliance, and technical requirements

Handling all Port-In and Port-Out ticketing triaging for Metro Prepaid and Assurance Wireless and providing support of all internal and external support teams

Coordination with all provisioning and engineering support teams

Generate daily reports for Fallouts

Charter Communication/Spectrum-Charlotte NC

Billing/Design Analyst 04/2022-12/2022

Collaborate with business owner/requestors to design architecture on understanding their vision and requirements.

Responsible for analysis, manual testing, automation testing and documenting high-level solutions. Create billing solutions in the CSG and ICOM system.

Create User Stories, and Use Cases to present for approval

Documenting the configuration while working under strict timelines.

Submitting developer requirements and providing technical billing support of launches.

Ensure accuracy of database quality assurance checks and assess data accuracy and consistency

Analyze, develop, and validate detailed functional specifications, workflows, processes and procedures

Managed and executed multiple projects simultaneously by overseeing implementation of Agile project management tools such as Jira

Increase quality of software solutions delivered to customers by tracking quality assurance metrics, such as defects, defect counts, test results, and test status

Charter Communication/Spectrum-Charlotte NC

Billing Quality Analyst 04/2019-4/2022

Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status

Analyzes data for software process evaluation and improvements and integrates them into business processes to address the business needs

Document all defects and assists in their resolution in UAT/QA environment

Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners

Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed

Responsible for developing and executing formal test plans to ensure the delivery of quality software applications

Involved in test planning, writing test cases, test results by manual and automation testing

Charter Communication/Spectrum-Charlotte NC

Billing System Analyst 01/2017- 04/2019

Providing service throughout the Eastern, Midwest, Kansas and BHN regions. Tasked with reviewing and updating Multi-Dwell Units (bulk), residential units and master accounts based off contracts.

Working closely with cross functional teams and 3rd party vendors to correct billing errors and minimize opportunities for future inaccuracies.

Perform qualitative and quantitative analysis in researching potential billing discrepancies by using programs such as: ICOMS, MSSQL/MYSQL, Salesforce, Viewpoint, Coin, Egnyte/M3 and Brighthouse Network.

Process SalesForce cases to update customer pricing, packages, create development codes and add/change Association codes, based on new or revised contracts

Train new-hires to research, prepare reports and appropriately utilize report data for day-to-day workflow.

Support testing in the test environment for enhancements prior to implementation to ensure daily operations.

Perform complex data analysis in order to standardize bulk customer accounts to the Charter Standard.

XPO Logistics – Charlotte NC 4/2014- 01/2017

Special Billing Analyst

Responsible for ensuring all necessary documentation is obtained for accurate billing to customers and payment to carriers.

Use all forms of communication to obtain information from external & internal sources to resolve open tasks

Maintain quality and service levels when working with internal and external clients

Ensures issues are addressed immediately and appropriate parties are informed for on-time and proper resolution.

Make customer satisfaction the primary ‘driver’ for successful quality processes with internal and external teams.

Managed EDI reports for daily functions such as, updating and acknowledging internal and external data

Work with internal departments to learn other functions that may enhance daily functions and also help increase knowledge.

Continuously seek out opportunities to improve current processes.

Able to audit carrier freight bills and interpret tariffs and contracts.

Investigate and diagnose potential errors and duplicate carrier billings.

Facilitate and improve the efficiency of the current routing of freight bills and the billing cycle time from carrier freight bill to client payment.

Carolina Pad- Charlotte NC 2/2007 – 12/2013

Shipping Clerk

Responsible for all shipping duties with an average number of shipments per month of 175 to 200 and annual dollar amount of $200M to $250M.

Managed routing, updating and cancellation of all orders.

Created export paperwork and Commercial Invoices for international shipments.

Designed and developed a calendar detailing and tracking employee, truck number, and shipment schedules increasing warehouse efficiencies.

Confirmed paperwork and processed Bill of Ladings.

Researched and routed orders for the most cost-effective carrier.

Exel Logistics – Charlotte NC 8/2006 – 2/2007

Order Processor

Responsible for accepting and processing orders for shipments.

Updated and managed database pertaining to shipment using FTL Mainframe.

Verified vendor orders and created custom invoices reducing shipping and billing inaccuracies.

Tracked inbound/outbound shipment metrics for order accuracy and inventory control.

Processed all Manifest and Bill of Lading for outbound shipments.

COMPUTER SKILLS

Microsoft Office Products, ICOMS, Salesforce, SQL Viewpoint, SharePoint, Macros, Queries, MediSoft, Teradata, HP ALM, Apprise7.3, Remedy, Jira, ServiceNow, Syniverse Portal, MetroPCS Edge, TruNumbers, UPS and FedEx System, Pegasus, McLeod, EDI, ACSR

AREAS OF EXPERTISE

Systems Analysis

Invoicing & Purchase Orders

Billing System

Excel

Inventory Control

Logistics

Time Management

Salesforce

Document Control

Information Processing/EDI

Customer Service

CSG

ICOMS

EDUCATION

Harrison Career Institute, Clifton, NJ 11/2003 – 7/2004

Medical Transcription, Patient Records, Appointment Scheduling

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