Sales Service Software Engineer

PURITY MURANJA

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linkedin.com/in/purity-muranja-b11a5a159

Experience

Software Engineer

InComm Payments

Aug 2022 - Dec 2022 (5 months)

Scholarship Capstone Project with InComm Payments' Go Studio The project focused on Retail of Future innovations. Created functional prototypes of cutting-edge emerging technologies concepts and reported on feasibility under the guidance of the Go Studio team. Additional details of the experience are protected by an NDA. Digital Product Owner

Samar Systems

Dec 2019 - Oct 2022 (2 years 11 months)

https://app.samarsystems.com/home

Location: Kennesaw Ga

• Working closely with the client to define product strategy and drive corresponding delivery through data analysis, the discovery process, and market research.

• work with the scrum and design teams to draft versions of the Samar School app service.

• Integrate qualitative and quantitative Customer insights into product iterations, prototyping, and optimizing roadmaps in partnership with Customer Insight and UX teams. Encourage a culture of testing and learning, sharing discoveries across the company.

• Owning the product backlog

• Prioritizing and directing feature releases.

• Participating in daily scrum

• keep people informed about your product's development

• Meetings with internal and external stakeholders

• Driving the complete product development cycle from end to end. Delivery results and maximizing business values through the agile development cycle, due track delivery process, and KPI/goal setting.

• Developing user stories and epic

• Digitizing paperwork like reports and assignments into the school application.

• Pioneered the quality team, designed the quality checking process, and ensured continuous improvements.

• Market research and strategize on how to meet emergent market trends and gaps.

• Perform detailed analysis of data to meet business needs.

• Continuously meet the customer needs and administer to their concerns. Customer Executive

Safaricom PLC

Oct 2016 - Jan 2018 (1 year 4 months)

Advised customers on available promotions, pushed for Huawei and new devices sales in the market PURITY MURANJA - page 1

•Assisted customer make choices when buying phones and educating them

•Achieved and surpassed the set revenue and device targets

•Setting up phones, handed phone related issues and offered after sales service

•Educating customers on new Safaricom products and assist in activations

•Educating clients on the alternative channels to solve their issues

•Ensuring Customer Intimacy and providing warm welcome

•Providing superior fast service to customers with minimal waiting time without making them to queue Founder

PFS Productions

Dec 2020 - Present (2 years 1 month +)

Identify the market niche and build a clientele network

•Provide services such as event management for weddings, birthdays, baby shower, graduations, etc.

•Heat press printing

•Cater for desert and provide baking services

•Fruit decorations

Education

Kennesaw State University

Bachelor of Science, Information Technology

Skills

agile • com • communication skills • customer relations • data analysis • development • directing • Prototyping • Problem Solving • Design Thinking

PURITY MURANJA - page 2

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